Megan Prokop
Miami,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
TGI Fridays
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Documented daily production and materials usage in Microsoft to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Waitress
TGI Fridays
06.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Hostess
TGI Fridays
06.2019 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
No Degree - Nutrition
Miami Dade College
Miami, FLHigh School Diploma -
Martin County High School
Stuart, FL05.2013
Skills
- Monitoring
- Document Management
- Inventory Management Software
- Labor and Food Cost Control
- Store Opening and Closing
- Microsoft Office
- Monitor Production
- Hospitality Management
- Manage Schedules
- Continuous Improvements
- Business Management Principles
- Coordinating Daily Operations
Timeline
Shift Supervisor
TGI Fridays
06.2022 - Current
Waitress
TGI Fridays
06.2019 - Current
Hostess
TGI Fridays
06.2019 - Current
No Degree - Nutrition
Miami Dade College
High School Diploma -
Martin County High School