Megan Prostrollo
Fort Collins,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender
William Olivers Publick House
03.2021 - Current
- Applied comprehensive knowledge of whisky and beer to increase daily beverage sales
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills and handle complimentary items
- Increased sales significantly by upselling higher-end products to customers
- Worked around a high volume atmosphere while maintaining a great relationship with customers under stress
Sales Representative
TeeTurtle
03.2021 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Traveled the country selling clothing, games, and accessories at Comic Conventions
- Maintained excellent attitude and composure in high stress unfmaili cities.
Server/Bartender
Kanela Breakfast Club
02.2016 - 03.2020
- Would serve, bartend and occasionally step in for managerial duties.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Operated efficiently in high-volume setting to prepare and serve drinks and food in a timely manner
- Orchestrated numerous private parties, business meetings and formal engagements
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Fast paced, very popular breakfast diner in the heart of Chicago downtown Navy Pier
Education
Bachelor's - Theatre and Art
Black Hill State University
Spearfish, SD05.2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Personal Information
Gender: F
Timeline
Sales Representative
TeeTurtle
03.2021 - 11.2024
Server/Bartender
William Olivers Publick House
03.2021 - Current
Server/Bartender
Kanela Breakfast Club
02.2016 - 03.2020
Bachelor's - Theatre and Art
Black Hill State University
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