Megan Quezada

• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Supported preventive screenings and routine procedures during primary care appointments
• Coordinated appointment scheduling and patient follow-up, enhancing access to family medicine services
• Prepared examination rooms and maintained clean clinical supplies for provider use
• Supported patients in completing forms and addressing healthcare inquiries, improving patient experience and engagement.
• Ensured HIPAA compliance while organizing confidential patient records for efficient information retrieval
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Conduct comprehensive patient intake including vitals (BP, pulse, temp) and medical history for a diverse patient population.
• Perform clinical procedures including blood draws, immunizations, and diagnostic EKGs under provider direction.
• Facilitated preventative health by screening for Pap smears, mammograms, and tobacco use, closing care gaps in patient records.
• Utilize motivational interviewing techniques to support clinic goals regarding substance use and relationship safety.
• Managed referral tracking and coordinated with outside facilities to ensure continuity of care for patients.
• Maintained compliance with Washington State Scope of Practice and OSHA safety standards, ensuring a safe clinic environment.

• Coordinated scheduling across multiple clinic locations while managing high-volume multiline phone systems to optimize patient flow.
• Verified insurance eligibility and collected co-pays to ensure accurate billing and reduce patient wait times.
• Resolved patient concerns calmly and efficiently, ensuring a positive experience for patients of all backgrounds.
• Organized electronic records and maintained professional reception environment to enhance patient experience and operational efficiency.
• Responded to incoming calls to provide information and direct patients to appropriate care teams. and directed patient questions to appropriate care teams.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Verified insurance coverage for appointments and collected co-payments.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Entered insurance, demographics and health history into patient database.
• Straightened up waiting room to maintain neat and organized space.
• Communicated with patients with compassion while keeping medical information private.
• Greeted and checked in patients, updating patient information in computer system.
• Ensured that all required paperwork was completed accurately prior to submitting it for processing.
• Assisted with administrative tasks such as filing, faxing, copying documents.
• Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.

Provided excellent customer service to clients while safely transporting them and or their belongings to and from their destinations, promptly and on time.

• Loaded and unloaded packages with care to protect customer shipments.
• Followed traffic laws and company safety procedures during deliveries.
• Communicated delays, route changes, and service concerns to Super Delivery Bros team.
• Documented daily mileage, gas, and other data.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Saved fuel by leveraging GPS to identify faster routes.
• Prioritized delivery stops to ensure timely arrivals at each location. when making multiple stops along designated routes.
• Verified delivery details against customer orders and route sheets.
• Delivered customer service while managing cash and credit transactions with Square POS.
• Addressed challenging customer behavior to ensure safety and comfort during rides. and handle challenging customer behavior is a calm manner to ensure a safe comfortable and secure environment in the vehicle at all time

• Documented history of present illness (HPI), physical exams, and discharge instructions in EPIC to support effective patient care.
• Recorded all treatment elements and medications with high attention to detail to maintain accuracy in patient records.
• Prepared medical files and ordered labs to facilitate efficient patient flow for physicians.
• Reviewed medical charts to ensure all required information was present before submission.
• Coordinated with clinical staff to clarify documentation and workflow needs.
• Monitored medical terminology for precise transcription and chart accuracy.
• Maintained confidentiality across patient records and sensitive care information.
• Supported physician efficiency through organized, timely documentation practices.
• Captured key patient information for accurate medical record keeping. about patient histories, physical examinations, medications and other information into physical or electronic charts.
• Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
• Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
• Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
• Translated medical jargon and short-hand data into correct terminology.
• Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.