Megan Rackov
Van Alstyne,Tx
Summary
Dynamic and dependable professional with experience at Americas Best, excelling in patient care and customer service. BLS-certified and EMT-Basic trained, I effectively resolved issues and maintained accurate records. Recognized for attention to detail and strong team collaboration, I contributed to a positive environment while ensuring smooth operations and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optician, Receptionist
Americas Best
Prosper, Tx
07.2023 - Current
- Operated an EHR system.
- Sold lenses and contacts based on prescriptions and doctor recommendations.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Shift Lead, Baker
Crumbl Cookies
Denton, Tx
10.2022 - 06.2023
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, procedures, and job duties.
- Resolved customer complaints and reported issues to senior management.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Prepared dough for a variety of cookies that changed each week.
Volunteer
HOPE Volunteer Corps
Daytona Beach, Fl
06.2021 - 06.2021
- Taught underprivileged youth how to swim
- Connected with and talked to troubled youth and their families.
- Friendly and encouraging to families, participants, and fellow volunteers.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Participated in team-building exercises to strengthen relationships among volunteers.
Education
Bachelor of Arts - Biology, Minor in Chemistry, Pre-medicine
University of North Texas
Denton, TX 05.2025
High School Diploma -
Erie High School
Erie, CO05.2021
Some College (No Degree) - Biology, Pre-medicine
University of Arizona
Tucson, AZSkills
- BLS-certified
- EMT-Basic
- Team collaboration
- Customer service
- Patient care
- Dependable and responsible
- Attention to detail
- Problem solving
Websites
Certification
- BLS
- EMT-Basic
Timeline
Optician, Receptionist
Americas Best
07.2023 - Current
Shift Lead, Baker
Crumbl Cookies
10.2022 - 06.2023
Volunteer
HOPE Volunteer Corps
06.2021 - 06.2021
Bachelor of Arts - Biology, Minor in Chemistry, Pre-medicine
University of North Texas
High School Diploma -
Erie High School
Some College (No Degree) - Biology, Pre-medicine
University of Arizona
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