Megan Ramey
Bedford,TX
Summary
Client Liaison professional with experience with over 13+ in Property Preservation. Productive contributor to team projects and self-managed tasks, with the ability to successfully complete multiple projects under tight deadlines.
Overview
15
15
years of professional experience
Work History
Client Liaison
Mortgage Specialist Inc
Fort Worth, TX
08.2020 - 06.2022
- Onsite liaison coordinating vendor services to convey properties to HUD.
- Review updates to ensure all work completed is up to client requirements.
- Escalate and problem solved issues if any are found to ensured client satisfaction in all work.
- Managed and submitted work orders for clients based on needs and provided directions.
- Assist the vendor management department with needed information and instruction.
- Collaborate with the client on property issues and try to streamline processes.
- Work on critical deadlines associated with work, to ensure properties are secured and any damages reported timely.
- Submit bids to FHA/FHLMC/FNMA.
- Review approvals from FHA/FHLMC/FNMA.
- Assigned special projects to be complete.
Client Liaison Supervisor
Mortgage Specialist Inc
Fort Worth, TX
07.2015 - 05.2020
- Managed the proper flow of accounts to ensure that client requirement, and expectations were met in a timely manner by the processors.
- Generated, reviewed, and provided the client with a weekly number of reports tracking the legal status, the number of dollars collected, and any other information as requested by the client on their accounts.
- Troubleshoot and resolve issues coming from clients or departments handling the accounts by interacting with managers and staff.
- Prepared for quarterly audits performed by clients.
- Assisted the client with the review of problem accounts.
- Responsible for immediately implementing any changes in procedures made by the client.
- Submit bids to FHA/FHLMC/FNMA.
- Review approvals from FHA/FHLMC/FNMA.
- Assigned special projects to be complete.
QC Billing Team Lead
Mortgage Specialist Inc
Fort Worth, TX
04.2011 - 07.2015
- Collect and review weekly file audits from Quality Control Representative Follow up weekly to ensure that items in the file review process.
- Assess the effectiveness of procedures and develop policies that will make the Quality Control team process more effective.
- Organize, focus, and hold employees accountable for submission and meeting deadlines.
- Reviewing of Resumes Interviewing new hires Training.
- Visual inspection responsibilities while initiating and compiling weekly reports of process.
QC Billing Processor
Mortgage Specialist Inc
Fort Worth, TX
09.2007 - 04.2011
- Review vendor results in a timely manner, and closing out the work orders.
- Adhere to established work order quotas (number of reviews/hour), as directed by management.
- Manage and prioritize caseload as necessary.
- Perform analysis and summary for management.
- Report findings and communicate results effectively.
Education
High School Diploma -
L.D Bell High School
Bedford, TX05.2006
Skills
- Training
- Time Management
- Problem Solving
- Customer Service
- Internal/External Audits
- Decision-making ability
- Accounting
- Account Research and Analysis
- Detailed oriented
- Improving Procedures
Timeline
Client Liaison
Mortgage Specialist Inc
08.2020 - 06.2022
Client Liaison Supervisor
Mortgage Specialist Inc
07.2015 - 05.2020
QC Billing Team Lead
Mortgage Specialist Inc
04.2011 - 07.2015
QC Billing Processor
Mortgage Specialist Inc
09.2007 - 04.2011
High School Diploma -
L.D Bell High School
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