Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Ray

Reno

Summary

Versatile and dynamic professional with a proven track record in security and customer service, notably at Grand Sierra Resort. Excelled in emergency response and incident reporting, enhancing safety and guest satisfaction. Skilled in utilizing security software and Microsoft Office, demonstrating strong report writing abilities and effective communication. Achieved significant improvements in operational efficiency and customer service standards.

Overview

9
9
years of professional experience

Work History

Security Officer

Grand Sierra Resort
10.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.

Office Worker

Vice Versa
07.2023 - 10.2023
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Interacted with customers by phone, and email

Security Officer

Per Mar Security
03.2020 - 06.2023
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Daycare Teacher

Child's View
03.2019 - 03.2020
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.

Kitchen Cook

Burger King
11.2015 - 11.2018
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.

Education

High School Diploma -

Ankeny High School
Ankeny, IA
05-2013

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • customer service
  • familiar with excel
  • familiar with word
  • familiar with Itrak

Timeline

Security Officer

Grand Sierra Resort
10.2023 - Current

Office Worker

Vice Versa
07.2023 - 10.2023

Security Officer

Per Mar Security
03.2020 - 06.2023

Daycare Teacher

Child's View
03.2019 - 03.2020

Kitchen Cook

Burger King
11.2015 - 11.2018

High School Diploma -

Ankeny High School

Similar Profiles

CREATE PROFILE
Megan Ray