MEGAN RHOADES
Greenheart International
Chicago,IL
7
years of professional experience
Detail-oriented administrative professional with experience in mission-driven organizations. Skilled in data management and process improvements, with expertise in confidential data management. Focused on driving efficiency and supporting organizational goals through effective operational support and collaborative problem-solving.
Work History
Operations Manager
3 Years- Lead a five-person operations team with responsibility for hiring, onboarding, training, scheduling, performance management, and employee development, fostering accountability and continuous improvement across team operations
- Manage employee relations matters, performance reviews, and compensation-related processes while ensuring compliance with organizational policies and procedures
- Serve as a key operational partner to leadership, providing weekly and quarterly reporting, recommendations, and analysis to support organizational decision-making
- Interpret Department of State regulations, visa policy changes, and industry developments, communicating operational impacts and recommendations to leadership and staff
- Manage sensitive participant data and compliance records within Department of State-regulated systems, maintaining strict standards for confidentiality, accuracy, and regulatory compliance
- Led process improvement and operational standardization initiatives, including the development of 20+ SOPs that improved consistency, training, and service delivery across multiple workflows
- Designed and implemented a department-wide housing-vetting process under an accelerated federal compliance timeline, coordinating stakeholder feedback, developing training materials, and leading team adoption of new procedures
- Oversee stakeholder communications and cross-functional coordination across internal teams and external partners, ensuring effective issue resolution and a high-quality participant experience
- Integrated AI-supported reporting and tracking tools that improved operational efficiency and saved more than 200 staff hours annually
- Coordinate programming and logistics for Greenheart International's Cultural Committee, supporting inclusive employee engagement initiatives and organizational culture-building efforts
Operations & Program Coordinator
3 Months- Managed 3,000+ participant lifecycle records annually, ensuring data integrity, compliance, and timely updates within federally regulated systems
- Coordinated documentation, timelines, and stakeholder communications across international partners, participants, and internal teams spanning multiple time zones
- Served as a primary liaison for regulatory updates and operational inquiries, supporting effective communication among diverse stakeholders
- Managed insurance, contractor payments, and related administrative processes, for 600+ contractors annually
- Developed SOPs and training resources, supporting workflow consistency, knowledge sharing, and onboarding of new team members
Intern, Leadership & Global Activation
2 Months- Managed grants using Salesforce, tracking application status and funding opportunities to support women's leadership initiatives.
- Coordinated fellowship programming and stakeholder engagement, overseeing event logistics to enhance participant experience.
Education
Bachelor of Arts - Global China Studies
- Dual degree: New York University & East China Normal University
- Social Sciences, Mandarin Language Minor
- GPA: 3.7, Cum Laude
Skills
Administrative Support
Cross-Functional Coordination
Stakeholder Relations
Process Improvement & Rollouts
SLA & SOP Development
HRIS
Microsoft Excel (Advanced)
Microsoft Office Suite
Employee Lifecycle Management
Data Reporting
Timeline
Operations Manager
Greenheart International
08.2023 - CurrentRead More
Operations & Program Coordinator
Greenheart International
05.2022 - 08.2022Read More
Intern, Leadership & Global Activation
Vital Voices Global Partnership
01.2020 - 03.2020Read More
New York University Shanghai
Bachelor of Arts from Global China Studies
Read More