Megan Ricahrdson

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Trained incoming team members.
• Maintained extremely high level of physical fitness for job.
• Continuously met high customer service standards for Amazon.com.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
• Operated vehicle safely in highly congested areas with no traffic violations.

• Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Addressed internal and customer-related issues each day and affected strategic resolutions.
• Cross-trained in every store role to maximize operational knowledge.
• Handled over $10,000 in funds each day in fast-paced environment.,
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Server At Mountain View Sports Bar. Recipient of commendation and certificate of recognition from Restaurant management within 30 days of employment stating outstanding customer service and rewarded with many customer satisfaction survey.

Ask me about my community service projects!

• Provided expert customer service to clients on multi line phone systems and in person office visits.
• Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
• Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
• Reviewed existing billing processes and spearheaded ongoing simplification initiatives and operational strategies that improved company collections and customer satisfaction.
• Simple internet malfunction troubleshooting
• Processed check and cash payments, created billing statements and payment arrangements all while maintaining expert level customer service leaving the customer with a satisfied outcome.