Megan Richardson
Anchorage,AK
Summary
Dynamic HR Onboarding Specialist with a proven track record at Petro 49, enhancing hiring efficiency and employee integration through expert management of documentation and onboarding processes. Skilled in leveraging Human Resources Management Systems and fostering employee relations, I significantly streamline administrative tasks, achieving high-quality standards in multi-project management.
Overview
7
7
years of professional experience
Work History
HR Onboarding Specialist
Petro 49
1813 E 1st Ave
05.2023 - Current
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Put together employee files and collected required digital or physical information to meet requirements.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Completed required criminal, credit, or drug tests for new hires.
- Leveraged technology platforms to streamline administrative tasks associated with the onboarding process, enhancing overall efficiency and user experience for both HR professionals and new hires alike.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- I-9 verification
- Assist with any HR needs in my department
- Processed terminations for both companies
- Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
- Created and delivered HR training sessions to staff, managers and executives.
Customer Service Representative
New York Life Insurance Co
188 W Northern Lights Blvd
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Hiring new agents to our team. Processed background checks and hired them through the process of onboarding.
- Helped agents apply for new licenses for be able to sale NYL products.
- Processed termination's
Sales Administrative Specialist
Alaskas Best Water and Coffee
11811 S Gambell
10.2017 - 06.2022
- Maintained and tracked inventory reports using Software.
- Boosted sales performance by effectively managing and organizing administrative tasks related to client accounts.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answer phones
- Admin duties
- New client accounts being set up
- Delivering coffee
- Managed our coffee driver
- Inventorying the coffee and water products and placed orders
- Data entry
- Debt collection
Education
Save High School
410 E 56th Ave 05.2015
Skills
- Software Knowledge
- Policy understanding
- Performance Tracking
- New Hire Onboarding
- Documentation and Recordkeeping
- Employee Relations
- Decision-Making
- Training and mentoring
- Human Resources Management Systems
- Organizational Development
- Data Analysis
- Benefits Administration
- Drug Testing
- New Hire Orientation
- Employee Hiring
- Termination Documentation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
Timeline
HR Onboarding Specialist
Petro 49
05.2023 - Current
Customer Service Representative
New York Life Insurance Co
06.2022 - 05.2023
Sales Administrative Specialist
Alaskas Best Water and Coffee
10.2017 - 06.2022
Save High School