Dedicated onboarding specialist skilled in new hire integration, employee relations, and documentation. Proven ability to streamline processes and enhance team collaboration, ensuring successful onboarding experiences and high retention rates.
Overview
10
10
years of professional experience
Work History
Onboarding Specialist/Administrative HR Assistant
Allied Universal
Glendale, CA
11.2024 - Current
Facilitated onboarding process for new hires, ensuring smooth integration into company culture.
Developed training materials and resources to enhance employee understanding of policies and procedures.
Coordinated orientation sessions, providing essential information on benefits, compliance, and safety protocols.
Assisted in managing employee records and documentation for accurate onboarding compliance.
Monitored new hire progress, offering support and feedback to foster engagement and retention.
Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
Put together employee files and collected required digital or physical information to meet requirements.
Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Trained new hires in technology required to access company systems and complete job tasks.
Completed required criminal, credit, or drug tests for new hires.
Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
Optimized orientation schedules to minimize downtime for new hires, maximizing their early contributions to the organization''s success.
Answered and redirected incoming phone calls for office.
Helped administer benefits programs, addressing employee questions and processing enrollments.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Maintained organized records of transactions, audits, and reconciliations for financial reporting purposes.
Worked with multiple departments to check proper billing information.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Reduced errors in financial records by conducting regular audits of billed accounts.
Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Strengthened client relationships through effective communication regarding billing issues and concerns.
Generated monthly billing and posting reports for management review.
Participated in recruitment and selection process for new hires.
Intake Specialist/Settlement Specialist
Quill and Arrow Law
Los Angeles, CA
10.2022 - 11.2024
Conducted initial client assessments to determine legal needs and case eligibility.
Facilitated communication between clients and legal teams to ensure accurate information flow.
Managed client intake process, streamlining documentation procedures for efficiency.
Maintained detailed records of client interactions and case progress within case management software.
Implemented process improvements that reduced intake time while maintaining data accuracy and compliance standards.
Answered phone calls and provided new clients with required paperwork to initiate service.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Completed intake assessment forms and filed clients' charts.
Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Negotiated favorable terms with counterparties for efficient execution of trades, optimizing financial results for clients.
Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
Recruiter
RamRod Staffing
Downey, CA
05.2021 - 09.2022
Streamlined candidate sourcing processes to enhance talent acquisition efficiency.
Developed and maintained strong relationships with clients to understand staffing needs.
Conducted comprehensive candidate interviews to assess qualifications and cultural fit.
Utilized applicant tracking systems to manage recruitment workflows effectively.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Coordinated schedules to arrange management interviews with applicants.
Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Operated and maintained applicant tracking and candidate management systems.
Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Improved employee retention rates through thorough candidate screening and interview techniques.
General Warehouse Associate
Amazon
Simi Valley, CA
03.2019 - 05.2021
Operated material handling equipment to facilitate efficient warehouse operations.
Managed inventory control processes, ensuring accurate stock levels and organization.
Implemented safety protocols to maintain compliance with health and safety regulations.
Collaborated with team members to optimize workflow and increase productivity.
Monitored equipment performance, reporting issues for prompt maintenance and repairs.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Loaded, unloaded, and moved material to and from storage and production areas.
Operated RF scanners to track merchandise and verify contents of containers.
Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
Performed inventory control, such as counting, and stocking merchandise.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Handled day-to-day shipping and receiving overseeing more than 60,000 packages per day.
Caregiver, Special Needs
Reid's Gift
Culver City, CA
02.2016 - 12.2018
Provided individualized support to enhance daily living skills for special needs clients.
Developed and implemented personalized care plans in collaboration with healthcare professionals.
Assisted clients with personal hygiene, mobility, and medication management to ensure well-being.
Monitored client progress and reported changes in behavior or health to appropriate stakeholders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
Arranged transportation and accompanied patients to doctors' offices and errands.
Kept clients engaged in social networks and communities for personal health and growth.
Supported clients'' educational goals through active participation in school activities and events.
Implemented therapeutic activities that promoted physical well-being and social interaction.
Education
High School Diploma -
Magnolia Science Academy
Reseda, CA
Medical Assistant -
American Career College
CA
04.2016
Skills
Software knowledge
Performance tracking
Cross-functional coordination
Trade policy
Employee relations
New hire onboarding
Decision-making
Documentation and recordkeeping
Training and mentoring
Human resources support
Recruitment management
Human resources management systems
Relationship building
Microsoft office
Procedure compliance
Recruitment and hiring
Organizational development
In-person and telephone interviewing
Time tracking and payroll administration
Recruitment
Pre-employment screening
Drug testing
New hire orientation
Employee investigations
Policy development
Clerical oversight
Teamwork
Problem-solving
Multitasking
Attention to detail
Organizational skills
Task prioritization
Accomplishments
Achieved in my daily goals through effectively helping with task.
Used Microsoft Excel to develop inventory tracking spreadsheets.