Dedicated animal welfare representative skilled in educating the public, maintaining accurate records, and providing exceptional customer service. Proven ability to counsel on programs and policies while supporting community resource needs.
Overview
11
11
years of professional experience
Work History
Animal Welfare Representative
City Of Oklahoma City
Oklahoma City, OK
09.2025 - Current
Educate and counsel the public on animals, programs, policies, and procedures
Process adoptions, fosters, transfers, and reclaims while delivering exceptional customer service
Perform intake services, including stray impounds, owner surrenders, euthanasia requests, and foster placements
Maintain accurate records and documentation using Chameleon software
Process cash transactions and operate standard office equipment
Provide pet food assistance and community resource referrals to residents in need
Respond to high-volume phone calls and emails, ensuring timely follow-up on citizen concerns
Work independently while maintaining compliance with departmental policies and procedures
Field Activity Support Team
Tractor Supply Company
Las Vegas, NV
06.2020 - 08.2025
Executed store resets using MerchLogix software to maintain visual merchandising standards
Oversaw inventory rollout to ensure timely and organized presentation for optimal customer experience
Coordinated with store management to conduct annual inventory counts in California and surrounding areas
Analyzed sales data and trends to make informed merchandising decisions
Developed and implemented strategies to maximize product placement and drive sales
Trained and mentored team members on merchandising best practices
Inventory Merchandising Manager/Customer Service Supervisor
Wawa
Salisbury, MD
05.2015 - 01.2019
Implemented inventory control measures to ensure accuracy and efficiency in store operations
Led and developed a team to maintain high standards of performance and accountability
Utilized inventory management techniques to reduce shrinkage by 15% within one year
Collaborated with various departments to enhance merchandising strategies and drive sales growth. Implemented store resets to improve overall efficiency and organization
Conducted regular inventory counts to ensure accurate stock levels and prevent loss
Education
Sociology
Oklahoma City Community College
Oklahoma City, OK
09-2029
High School Diploma -
Parkside High School
Salisbury, MD
06-2011
Skills
Compassion for animals
Compassion for people
Animal behavior
Record keeping and reporting
Animal enrichment strategies
Public education and outreach
Animal handling
Teamwork and collaboration
Attention to detail
Organizational skills
Self motivation
Timeline
Animal Welfare Representative
City Of Oklahoma City
09.2025 - Current
Field Activity Support Team
Tractor Supply Company
06.2020 - 08.2025
Inventory Merchandising Manager/Customer Service Supervisor