Megan Rivera

• Managed IT project intake and demand management lifecycle, evaluated requests, coordinated stakeholder input, and prioritized alignment with organizational goals.
• Facilitated IT change management and Change Advisory Board (CAB) meetings, coordinated cross-functional reviews of proposed changes, assessed impacts and risks, and supported governance and approval.
• Improved the end-to-end IT project intake lifecycle by identifying workflow inefficiencies and partnering with the ServiceNow team to implement automations that reduced steps in demand and project creation, streamlined idea triage, and minimized duplicate records; conducted QA and UAT to validate changes and improve usability.
• Facilitated IT change management and Change Advisory Board (CAB) meetings, coordinating cross-functional reviews of proposed changes, assessing impacts and risks, and supporting governance and approval decisions.
• Collaborate with IT leadership, technical teams, and business stakeholders to resolve issues, communicate project status, and align implementation activities with operational and compliance requirements.
• Supported process consistency and operational effectiveness by coordinating project intake, change governance, documentation, and stakeholder communication across IT initiatives.
• Coordinated project intake, change governance, documentation, and stakeholder communication to enhance process consistency and operational effectiveness across IT initiatives.

Guidance and Support Counselor

• Led high-impact school-wide initiatives from planning through implementation, coordinating stakeholders, timelines, resources, and deliverables to achieve established objectives.
• Led multiple high-impact school-wide initiatives from planning through implementation, coordinating stakeholders, timelines, resources, and deliverables to meet established objectives.
• Analyzed performance data to identify gaps, evaluate program effectiveness, and inform decisions that improved operational efficiency and instructional outcomes.
• Coordinated cross-functional stakeholders to implement programs, communicate procedural changes, resolve operational challenges, and support school-wide priorities.
• Developed training materials and facilitated staff training for high-priority initiatives and policy rollouts, ensuring consistent execution and adoption across the school.
• Coordinated cross-functional stakeholders to implement programs and communicate procedural changes, addressing operational challenges to advance school-wide priorities.