Megan Roberts
The Woodlands,TX
Summary
Organized and dependable candidate that efficiently manages reservations, telephone calls, and customer inquiries. Highly skilled with a poised and professional demeanor, fully committed to ensuring guest satisfaction. Expertise lies in addressing customer dissatisfaction through prompt service and diplomatic communication. Ambitious and driven to deliver high-quality customer service, with the ability to adapt successfully in fast-paced environments.
Overview
4
4
years of professional experience
Work History
FRONT OFFICE SECRETARY
Dr. Norman Farley Orthodontics
07.2019 - 08.2020
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed over 30 incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
DAY CARE TEACHER
Trinity Episcopal Church
05.2018 - 08.2019
- Observe and monitor children's play activities
- Maintain a safe play environment
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Sanitize toys and play equipment
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Create developmentally appropriate lesson plans
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls
- Organize and store toys and materials to ensure order in activity areas
SALES ASSOCIATE
Leslie's Pool Supply
04.2016 - 10.2016
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Exchange merchandise for customers and accept returns
Education
NORTHERN MICHIGAN UNIVERSITY
Marquette, MIBusiness
WESTERN MICHIGAN UNIVERSITY
Kalamazoo, MISkills
- Detail-Oriented Approach
- Time management
- Professionalism
- Excellent communication
- Problem-solving
- Adaptability and flexibility
- Project Management
- Customer Service
- Appointment scheduling
- Calendar management
- Confidentiality
- Word processing
Timeline
FRONT OFFICE SECRETARY
Dr. Norman Farley Orthodontics
07.2019 - 08.2020
DAY CARE TEACHER
Trinity Episcopal Church
05.2018 - 08.2019
SALES ASSOCIATE
Leslie's Pool Supply
04.2016 - 10.2016
NORTHERN MICHIGAN UNIVERSITY
Business
WESTERN MICHIGAN UNIVERSITY
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