Courtney Lee

Supervisor Duties:

• Oversee the daily operations of the front desk at all 8 locations
• Oversee daily staffing/coverage
• Review and submit payroll
• Conduct annual evaluations

Secretary/Trainer Duties:

• Registered new patients in electronic medical records prior to appointment scheduling.
• Enhanced office productivity by handling high volume of callers per day.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
• Documented patient medical information and insurance details to facilitate smooth appointments and payment processing.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained current and accurate medical records for patients.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Received and routed laboratory results to correct clinical staff members.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Performed various administrative tasks by filing, copying and faxing documents.
• Mentored and train new hires, resulting in stronger staff development and increased productivity.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
• Scheduled appointments in computer system.
• Verified patient demographic information, copied documentation and directed to provided information.
• Trained all staff on front desk procedures and policies.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Used software to maintain and update records of internal data.
• Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained clean and organized front desk areas to uphold polished company image.
• Trained and mentored new personnel hired to fulfill various roles.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

• Update demographic information in EHR systems(electronic health records)
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Maintained confidentiality of information regarding clients and company.
• Resolved customer problems and complaints.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Organized, maintained and updated information in computer databases.
• Collected payments, processed transactions and updated relevant records.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Managed multiple tasks and met time-sensitive deadlines.
• Routed incoming mail and messages to relevant personnel without delay.
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• Assisted with onboarding new clients and securing paperwork completion.

• Familiarized parents with center's policies, regulations, fees and curriculum.
• Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
• Managed program paperwork and child records to comply with state requirements.
• Attended approved training and continuing education courses to maintain certifications.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
• Engaged with parents and families to build positive relationships for children to thrive.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Stayed current on guidelines to maintain compliant program operations.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
• Observed and assessed classroom activities to verify conformity with quality standards.
• Executed marketing plan and promoted positive image to achieve enrollment goals.
• Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.