Brittany Rose
Pound,VA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
FRONT DESK SECRETARY
Dr. Weberling & Associates
Wise, VA
03.2012 - 09.2012
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Organized files, developed spreadsheets and faxed reports
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained clean reception area to promote positive, professional environment for clients.
- Assisted coworkers and staff members with special tasks on daily basis.
UNIT SECRETARY
Norton Community Hospital
Norton, VA
10.2007 - 02.2010
- Provided patient information to facilitate timely admissions and discharges
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Carried out front office duties utilizing data entry skills in framework of medical database.
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare
Norton, VA
09.2006 - 10.2007
- Handled heavy flow of incoming calls for patients with Medicaid and Anthem Blue Cross and Blue Shield insurance
- Scheduled patients a ride to and from their doctor's appointments and to the pharmacy if needed
- Documented conversations with customers to track requests, problems and solutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
General Diploma -
Graduate -
Pound High School
Pound, VASkills
- Appointment Coordination
- Report Preparation
- Strong Organizational Skills
- Microsoft Office Suite
- Administrative Procedures
- Customer Service
- Data Entry
- Reception Duties
- Microsoft Office
- Medical Terminology
Timeline
FRONT DESK SECRETARY
Dr. Weberling & Associates
03.2012 - 09.2012
UNIT SECRETARY
Norton Community Hospital
10.2007 - 02.2010
CUSTOMER SERVICE REPRESENTATIVE
LogistiCare
09.2006 - 10.2007
General Diploma -
Graduate -
Pound High School