Nariah West
Atlanta
Summary
Dedicated and results-driven Customer Service Professional with over 7 years of experience delivering exceptional service across diverse sectors, including hospitality, education, corporate, and nonprofit environments. Expertise in communication, scheduling, problem resolution, and relationship management enhances customer satisfaction and loyalty. Committed to leveraging skills in a dynamic customer service role that offers long-term growth opportunities while contributing to organizational success. Passionate about creating positive experiences that drive engagement and retention.
Overview
2026
2026
years of professional experience
Work History
Front Desk Secretary
Prayer Temple Inc.
Atlanta, Georgia
01.2023 - 01.2026
- Managed scheduling, bookings, and appointment coordination
- Handled inbound and outbound calls professionally
- Oversaw record management and contributed to daily operational support. Collaborated with team members to optimize processes and improve service delivery. Championed initiatives to enhance organizational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Front Desk Customer Support Agent
Baymont Hotels and Resorts
Buffalo, NY
2021 - 2023
- Enhanced guest satisfaction by proactively addressing needs and ensuring a welcoming environment.
- Achieved high customer satisfaction by addressing reservation inquiries and resolving billing issues promptly. Contributed to a seamless customer experience during relocation to Georgia.
- Collaborated with management to develop strategies for handling complex customer issues, reducing resolution time.
Customer Service Department Manager
Wegmans Grocery Store
NY
01.2015 - 01.2022
- Directed daily operations and facilitated team development to enhance productivity.
- Supervised training and scheduling of team members to enhance operational efficiency.
- Addressed customer inquiries and resolved concerns effectively. Transitioned to new location due to relocation out of state.
Education
Shearz Academy Institution
Atlanta, Georgia02.2026
Associate Studies - Business & Education
Onondaga Community College
01.2020
Skills
- Support resolution skills
- Skilled in verbal and written communication
- Efficient appointment management
- Skilled in resolving conflicts
- Customer relationship management
- Hospitality operations support
- Effective team leadership
- Prioritization and scheduling
- Client loyalty strategies
- Computer proficiency
- Strategic issue resolution
- Administrative support tasks
Accomplishments
● 1st place oratorical speaker for competition
● 1st place NY state spelling bee
● 1st place oratorical state competition
● HIllside Work Scholarship Award
● Wegmans Work Scholarship award
● Nottingham school musical President of 4years
Timeline
Front Desk Secretary
Prayer Temple Inc.
01.2023 - 01.2026
Customer Service Department Manager
Wegmans Grocery Store
01.2015 - 01.2022
Associate Studies - Business & Education
Onondaga Community College
Front Desk Customer Support Agent
Baymont Hotels and Resorts
2021 - 2023
Shearz Academy Institution