Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Megan Robertson

Murfreesboro,TN

Summary

Extremely motivated to constantly develop professional skills. Comfortable working autonomously or with a team. A dependable leader with the ability to be compassionate, patient, and organized. Looking to leverage a wide range of transferrable skills obtained through higher education and dedicated work experience. Seeking a position where skills and experience can provide the opportunity to grow while allowing for continued career development.

Overview

9
9
years of professional experience

Work History

Intake Specialist

Legal Intake Professionals
09.2023 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Enhanced office productivity by handling high volume of callers per day.

HR Coordinator

Amazon
10.2021 - 08.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Addressed and resolved general payroll-related inquires.

Managed Care Specialist

Department of TennCare
02.2021 - 10.2021
  • Record and manage 20–30 enrollee applications per day in a timely and concise manner, ensuring processing is complete within mandatory deadlines
  • Evaluate and process all types of Medicaid applications
  • Collect information on income, resources, assets, medical bills, social security, and
  • Medicaid via telephone and online forms
  • Analyze information to ensure requirements for programs are met and determine eligibility for benefits based on federal legislation mandates
  • Utilize Social Security Administration databases to obtain and interpret Medicare information and determine eligibility for Medicare Savings Programs
  • Designated to be shadowed by external vendors in effort to increase awareness and education of systems.

Wireless Specialist

T-ROC
07.2020 - 02.2021
  • Recommend and help customers select wireless devices based on their individual needs
  • Recommend accessories and complementary purchases to customers
  • Exchange return merchandise for customers
  • Evaluate inventory
  • Process cash, credit, and debit payments to complete purchases.

Key Holder

Dollar General
08.2017 - 07.2020
  • Processed cash, credit, debit, and check payments
  • Opened inventory boxes and restocked shelves
  • Improved customer service by projecting a friendly and knowledgeable attitude
  • Enter cases into the company database
  • Organize files for court proceedings and enter new cases into the company database
  • Assist attorney in collecting employment and medical records.

Dispatcher

Kirkland's Distribution Center
04.2015 - 08.2017
  • Receive and prepare work orders
  • Schedule and dispatch workers using telephone or radio
  • Arrange for repairs to restore service and schedules.

Education

Masters of Business - HR Management

Bethel University
Mckenzie, TN
08.2021

Bachelor of Science - Business Administration & Computer Info Systems

Bethel University
Mckenzie, TN
12.2014

Skills

  • Superior communication and leadership skills
  • Problem solver that grasps complex situations and finds effective solutions
  • Ability to utilize computers and software applications, including but not limited to Microsoft Office Suite
  • Successful at managing time, meeting and exceeding project timelines, and contributing as
  • Team member and leader
  • Effective at working with different cultural backgrounds and temperaments and
  • Cultivating inclusive environment
  • Proficient at data entry
  • Proficient in record-keeping, appointment setting, and insurance processing

Affiliations

Zeta Phi Beta Sorority, Inc.

Timeline

Intake Specialist

Legal Intake Professionals
09.2023 - Current

HR Coordinator

Amazon
10.2021 - 08.2023

Managed Care Specialist

Department of TennCare
02.2021 - 10.2021

Wireless Specialist

T-ROC
07.2020 - 02.2021

Key Holder

Dollar General
08.2017 - 07.2020

Dispatcher

Kirkland's Distribution Center
04.2015 - 08.2017

Masters of Business - HR Management

Bethel University

Bachelor of Science - Business Administration & Computer Info Systems

Bethel University
Megan Robertson