Megan Romano

• Ensure excellent customer service and resolve member complaints or concerns promptly. Implement member retention programs and gather feedback to improve services. Organize events, classes, and promotional activities to enhance member engagement.
  
• Monitor expenses, and track revenue to meet financial targets. Develop membership pricing strategies and promote sales initiatives. Prepare financial and operational reports.
  
• Build partnerships with local businesses and organizations to promote gym services.
  

• Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
• Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.

Developed work conditioning programs to ensure safe return to work for patients with work injuries. Lead 30 plus clinics in implementing a safe return to work program. Fostered relationships between employers, case managers, adjustors and therapists. Ensured positive patient outcomes through out the entire rehab process.