Megan Salmon
Rowlett
Summary
Results-driven manager with expertise in customer service standards and performance monitoring. Proven ability to analyze customer feedback and implement effective action plans. Committed to enhancing team performance and service quality.
Overview
7
7
years of professional experience
Work History
Manager
Hot Diggity Dog Grooming & Boarding
Rowlett
12.2020 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
Sales Associate
Oreilly Auto Pats
Orlando
08.2018 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
Education
Ph.D. - Harley Davidson
Motorcycle Mechanics Institute
Orlando, FL11-2019
GED -
State of Texas
05-2017
Skills
- Customer service
- Team leadership
- Performance monitoring
- Employee training
- Data analysis
- Customer relationship management
Timeline
Manager
Hot Diggity Dog Grooming & Boarding
12.2020 - Current
Sales Associate
Oreilly Auto Pats
08.2018 - 01.2020
Ph.D. - Harley Davidson
Motorcycle Mechanics Institute
GED -
State of Texas