Megan Sanchez
Long Beach,CA
Summary
Dynamic customer experience professional with a proven track record at Luv Bridal, excelling in complaint resolution and appointment scheduling. Adept at training staff and enhancing service standards, I leverage strong communication skills to foster collaboration and improve customer satisfaction. Committed to driving results through effective problem-solving and customer engagement strategies.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Luv Bridal
Los Angeles, CA
08.2022 - Current
- Responded to customer inquiries via phone, email, reviews, and marketing messaging system resolving issues efficiently and professionally.
- Executed daily administrative tasks, managing appointment calendars and tracking customer interactions accurately.
- Trained staff on best practices in customer interaction and conflict resolution strategies.
- Collaborated with cross-functional teams to streamline customer support processes and improve response times.
Behavior Therapist
Autism Learning Partners
Mission Viejo, CA
10.2021 - 07.2022
- Implemented individualized behavior intervention plans for clients to promote skill acquisition and reduce challenging behaviors.
- Conducted data collection and analysis to track client progress and inform treatment adjustments.
- Maintained accurate records of client interactions, ensuring compliance with regulatory standards and confidentiality protocols.
- Worked as part of collaborative team to address changing needs of children and families.
Communications and Catering Coordinator
I Like Pie
Claremont, CA
07.2017 - 03.2020
- Assisted in menu planning by collaborating with clients to customize offerings based on preferences.
- Trained and supervised junior staff during events, ensuring adherence to service standards.
- Developed and implemented internal communication strategies to enhance employee engagement.
- Streamlined internal communications processes to foster collaboration and improve information sharing among back of house and front of house employees.
Skills
- Call center experience
- Appointment scheduling
- Complaint handling
- Complaint resolution
- Trend monitoring
- Customer service
- Product knowledge
- Sales expertise
Timeline
Customer Experience Representative
Luv Bridal
08.2022 - Current
Behavior Therapist
Autism Learning Partners
10.2021 - 07.2022
Communications and Catering Coordinator
I Like Pie
07.2017 - 03.2020