Megan Santana
Port Saint Lucie,FL
Overview
13
13
years of professional experience
Work History
Vice President of Family Programs and Operations
Quantum House, Inc.
West Palm Beach, FL
01.2012 - Current
- Provided support to families in crisis situations.
- Established and maintained relationships within the community to meet family needs.
- Facilitated communication between families, hospital staff, and supporting foundations.
- Maintained up-to-date records of family information and payments.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Spoke to community groups to explain and interpret purposes, programs, and needs.
- Actively listened to concerns expressed by clients and responded appropriately.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Managed scheduling and staffing, while ensuring operational demands were met.
- Delegated work to staff, setting priorities and goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Created processes for tracking inventory.
- Led team of 8 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Guided employees in handling difficult or complex problems.
- Coordinated maintenance and repair schedules, ensuring minimal downtime.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
Bachelor of Science - Elementary Education
University of North Carolina At Greensboro
Greensboro06-2011
Skills
- Community outreach
- Team leadership
- Record keeping
- Public speaking
- Scheduling management
- Problem solving
- Operational leadership
- Attention to detail
- Excellent communication
- Multitasking
- Relationship building
- Critical thinker
- Organizational skills
Affiliations
- Chariots of Love, Advisory Council Member 2016-2020
- Kiwanis Club of Palm Beach Gardens, Member 2012-2016 & 2024-Present
- South Florida Fair, Board of Directors 2023- Present
Timeline
Vice President of Family Programs and Operations
Quantum House, Inc.
01.2012 - Current
Bachelor of Science - Elementary Education
University of North Carolina At Greensboro