Megan Santiago
Wilmington,DE
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
21
21
years of professional experience
Work History
Financial Customer Service Representative
Acceptance Now
Wilmington, De
06.2020 - 10.2022
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Streamlined account management for improved client experiences and increased retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Server
Bardea Food & Drink
Wilmington, DE
07.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Shift Manager
Papa John's Pizza
Claymont, DE
02.2014 - 06.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Sales/Customer Service Representative
Comcast
Wilmington
01.2007 - 10.2013
- Educated customers on product features and technical details to highlight benefits
- Calculated total costs for service delivery including production, delivery and installation to provide customer with accurate quote
- Answered customer questions about products and services and recommended appropriate solutions
- Generated quotes, processed payments and documented customer communications.
Guest Service Team Leader/Photo Lab Team Leader
Target
Wilmington
07.2001 - 06.2006
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction
- Investigated guest complaints and utilized critical thinking to foster expedient resolution
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education
High School Diploma -
Concord High School
Wilmington, DE06.2002
Skills
- Account development
- Opening and closing procedures
- Stock management
- Processing payments
- Effective customer upselling
- People skills
- Friendly, positive attitude
- Organizational skills
Timeline
Financial Customer Service Representative
Acceptance Now
06.2020 - 10.2022
Server
Bardea Food & Drink
07.2018 - 04.2019
Shift Manager
Papa John's Pizza
02.2014 - 06.2018
Sales/Customer Service Representative
Comcast
01.2007 - 10.2013
Guest Service Team Leader/Photo Lab Team Leader
Target
07.2001 - 06.2006
High School Diploma -
Concord High School