Megan Sassin
Spring,TX
Summary
Dynamic Medical Office Administrator with a proven track record with Dr. John C. Steffek, MD, enhancing patient experience through efficient appointment scheduling and effective communication. Skilled in insurance billing and collections, I excel in problem-solving and managing patient records, ensuring seamless operations and improved financial accuracy.
Overview
20
20
years of professional experience
Work History
Medical Office Administrator
Dr. John C. Steffek, MD
Spring, TX
01.2007 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff, ensuring timely information flow.
- Oversaw billing processes and insurance verifications to maintain accurate financial records.
- Implemented electronic health record systems, improving data accessibility for clinical staff.
- Trained new administrative staff on office protocols and software applications for seamless operations.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Pulled charts and prepared for nurse and doctor assessment.
- Entered procedure codes and diagnosis codes into medical billing software.
- Aided with prescription refill requests.
- Verified benefits and worked with insurance companies to obtain payments.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Enhanced overall patient experience with introduction of more efficient appointment scheduling system.
Education
No Degree - Medical Billing And Insurance
Remington College
Houston, TXSkills
- Appointment setting
- Client follow-up
- Managing patient records
- Chart updates
- Customer service
- Problem-solving
- Strong communication skills
- Collections experience
- Data entry efficiency
- Payment processing
- Insurance billing procedures
- Benefits verifications
Timeline
Medical Office Administrator
Dr. John C. Steffek, MD
01.2007 - Current
No Degree - Medical Billing And Insurance
Remington College