Megan Saucedo

• Took intentional pause to focus on full-time parenting; excited and prepared to return to work
• Maintained audiology license by completing required CEU courses

• Counseled clients remotely regarding hearing loss and fit and use of their Eargo hearing aids via telephone, email and text message
• Completed remote troubleshooting for device and user issues
• Managed 50+ inbound and outbound customer calls, emails, and text messages per day
• Took responsibility as Trainer for interviewing, onboarding and mentoring new Personal Hearing Professionals

Tinnitus Treatment Solutions - Clinic Coordinator/Audiologist (01/2015 - 05/2017)

• Developed and supported nationwide network of managed care providers from the ground up for third party startup company focused on tinnitus solutions
• Provided the following clinical care to patients via telephone and video conferencing: hearing aid and sound therapy device consultations, sound therapy device fittings, tinnitus education and counseling and continued follow-up care
• Completed remote home programming for patients using the SoundCure Serenade tinnitus treatment device

SoundCure - Account Manager (08/2012 - 12/2014)

• Developed and managed 5 state territory from the ground up for medical device startup company focused on tinnitus solutions (responsibilities evolved to include remote support of all accounts nationwide)
• Presented and sold to department directors, practice owners, audiologists, practice managers and physicians
• Trained new accounts both in person and via webinar
• Developed accounts by assisting providers in patient fittings, supported and attended community and physician education events and provided technical support to providers

• Performed pure tone audiometry, word recognition testing, immittance testing and cerumen management
• Counseled patients regarding hearing aid technology and benefits of using hearing aids
• Fit 20-30 patients per month with digital hearing aids
• Acted as supervisor to a Hearing Instrument Specialist
  

• Performed pure tone audiometry, word recognition, immittance testing, visual reinforcement audiometry, conditioned play audiometry, otoacoustic emissions testing, auditory brainstem response testing, videonystagmography, vestibular evoked myogenic potentials and electrocochleography
• Counseled patients regarding hearing aid technology and benefits of using hearing aids
• Fit patients with digital hearing aids
• Supervised audiology externs (8/2008-5/2009)