Megan Schaffner
Northumberland,PA
Summary
Dedicated Intake Coordinator skilled in crisis intervention, client relations, and EHR management. Proven ability to enhance client satisfaction and streamline appointment scheduling.
Overview
22
22
years of professional experience
Work History
Intake Coordinator
Elements Counseling and Wellness Spa
Pittsburgh, Pennsylvania
09.2025 - Current
- Coordinated client intake and appointment scheduling for wellness and therapy services, enhancing access to care.
- Addressed client inquiries and resolved service-related issues promptly, improving client satisfaction.
- Maintained accurate client records in electronic health systems.
- Ensured confidentiality of client information according to regulations.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Participated in training on trauma-informed care and cultural competence, strengthening service delivery and ethical practices.
- Provided crisis intervention techniques.
Associate
Dicks Sporing Goods
Selinsgrove, Pennsylvania
12.2018 - 01.2020
- Facilitated product selection and inquiries, while improving customer satisfaction.
- Assisted customers in selecting items and answering product-related questions.
- Resolved customer complaints promptly and professionally, fostering customer loyalty.
- Maintained an organized, visually appealing merchandise display, attracting more shoppers.
- Optimized merchandise presentation to improve the overall shopping experience.
- Managed inventory replenishment by stocking shelves regularly.
- Operated cash register, processing transactions with efficiency and accuracy.
- Streamlined transaction processes to reduce wait times for customers.
Technician
White Deer Run Drug & Alcohol Facility
Allenwood, Pennsylvania
03.2005 - 01.2011
- Assisted healthcare professionals in creating tailored treatment plans that addressed individual client needs.
- Collaborated with multidisciplinary teams to improve patient care strategies based on client needs.
- Facilitated group therapy sessions to boost client participation and engagement, thereby enhancing overall therapeutic outcomes.
- Documented client interactions and maintained accurate compliance records.
- Trained new staff on facility procedures, policies, and best practices.
Education
Bachelor of Science - Social Work
Pennsylvania Western University
Pittsburgh, PA09-2029
GED -
Shikellamy Highschool
Sunbury, PA03-2001
Skills
- Intake coordination
- EHR management
- Crisis intervention
- Trauma care
- Client assessment
- Client relations
- Teamwork
Timeline
Intake Coordinator
Elements Counseling and Wellness Spa
09.2025 - Current
Associate
Dicks Sporing Goods
12.2018 - 01.2020
Technician
White Deer Run Drug & Alcohol Facility
03.2005 - 01.2011
Bachelor of Science - Social Work
Pennsylvania Western University
GED -
Shikellamy Highschool