Megan Schnirel
Jacksonville,FL
Summary
Experienced banking professional with three years in the industry, specializing in problem-solving and customer service excellence. Demonstrated leadership in collateral duties, enhancing communication skills and team collaboration. Ready to utilize analytical abilities to contribute to organizational growth in a dynamic setting.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2025 - Current
- Crafted high-quality beverages, ensuring consistency and adherence to recipes.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Implemented upselling techniques, enhancing overall sales performance during shifts.
- Collaborated with team members to streamline order processing during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
Member Service Representative
Navy Federal CU
04.2022 - 05.2025
- Consistently represent oneself, and the credit union, in a positive and professional manner at branch and outside business development events
- As a Dual Hybrid Member Service Representative I handle phone calls from members, providing assistance with their basic account needs such as balances, transactions, and account inquiries. I deliver prompt and accurate support, ensuring a positive experience for each member while resolving their concerns efficiently.
- Works with team members one on one to ensure they are reaching our companies goals regarding our digital channels such as ATMs and mobile devices and also ensuring team members success.
Manager
Royal Moose Coffee Co
05.2021 - 03.2022
- Utilized management experience to design and implement effective training programs, ensuring new employees are well-prepared for their roles.
- Applied organizational skills to efficiently prepare and order stock, maintaining inventory levels and meeting operational demands.
- Leveraged leadership abilities to oversee and support coworkers, fostering teamwork and ensuring smooth daily operations.
Education
High School -
Clay High School
Skills
- Receiving and processing banking transactions
- Attention to detail
- Knowledge of proper cash handling procedures
- Balance allocation
- Cash drawer maintenance
- Problem solving
- Conflict resolution
- Written and spoken communication skills
- Account management
- Customer service
- Team building
- Data entry
- Active listening
- Issue resolution
- Call center experience
- Time management
References
Available upon request
Timeline
Barista
Starbucks
05.2025 - Current
Member Service Representative
Navy Federal CU
04.2022 - 05.2025
Manager
Royal Moose Coffee Co
05.2021 - 03.2022
High School -
Clay High School