Megan Schultz
Milwaukee
Summary
Detail-oriented Security Officer with a strong focus on superior customer service and effective emergency response. Known for reliability and teamwork, ensuring safety of personnel and property through vigilant monitoring and proactive incident management. Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Milwaukee, WI
02.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, managing situations effectively to minimize impact.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Signing in clients for meetings and employees with badges.
- Responding to fire alarms and making sure everyone and the building is safe.
- Collaborated with local law enforcement during emergencies to enhance response effectiveness.
- Trained new team members on security protocols and emergency procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Driver
Lyft And Uber
Milwaukee, WI
02.2023 - Current
- Ensured timely and safe transportation of passengers across various routes.
- Maintained high customer satisfaction through effective communication and friendly service.
- Conducted vehicle inspections and performed routine maintenance checks for safety compliance.
- Navigated efficiently using GPS technology to optimize travel times and routes.
- Analyzed passenger feedback to implement improvements in service delivery and experience.
- Achieved safe driving records by consistently following traffic rules and regulations.
Security Officer
Securitas Security Services USA
Milwaukee, WI
09.2022 - 01.2024
- Implemented access control measures to restrict unauthorized entry into facilities.
- Developed incident response strategies that improved overall security operations efficiency.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Checking in and out rental cars at the airport for Avis car rental
Production Worker and Delivery Driver
Amazon
Oak Creek, WI
09.2020 - 12.2023
- Operated manufacturing equipment to assemble products efficiently.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to streamline workflows and minimize downtime.
- Maintained inventory levels by accurately tracking materials and supplies.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Worked with forklift and made sure product was handled with care.
- Delivering packages to customers and made sure product was handled with care.
Receptionist
ProSource Wholesale Flooring
Daytona Beach, FL
03.2021 - 10.2021
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Greeted and assisted customers, enhancing overall visitor experience and satisfaction.
- Scheduled and coordinated appointments, optimizing time management for staff and clients.
- Maintained organized front desk operations, ensuring all materials were readily accessible.
- Processed incoming and outgoing mail, streamlining communication flow within the office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Commercial Cleaner
Direct Supply, Inc, 7seventy7
Milwaukee, WI
09.2019 - 03.2020
- Managed inventory of cleaning supplies, ensuring availability for all operations.
- Implemented eco-friendly cleaning practices to enhance sustainability efforts.
- Collaborated with management to improve service delivery processes and customer satisfaction.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Kept building entryway glass clean and polished for professional presentation.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
- Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
Commercial Cleaner
Peachy Clean
Milwaukee, WI
09.2018 - 09.2019
- Led cleaning operations to ensure compliance with health and safety standards.
- Trained new staff on cleaning protocols and equipment usage.
- Developed efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted quality inspections to maintain high cleanliness standards in commercial spaces.
- Resolved customer concerns promptly, maintaining positive client relationships and service reputation.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Customer Service Representative
Andrew Chevrolet
Milwaukee, WI
07.2017 - 08.2018
- Resolved customer inquiries, ensuring high satisfaction and loyalty through effective communication.
- Managed service appointments efficiently, optimizing workflow and enhancing customer experience.
- Trained new representatives on systems and procedures, improving team performance and knowledge retention.
- Collaborated with sales team to address client concerns, fostering stronger relationships and trust.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Host
Sprecher's Pub Grille
Glendale, WI
04.2015 - 09.2018
- Greeted and seated guests, ensuring optimal dining experience for all patrons.
- Managed reservation system, efficiently coordinating guest flow during peak hours.
- Provided accurate wait time estimates, enhancing customer satisfaction and retention.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Developed strategies for improving guest interactions based on feedback and observations.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Server and Host
Rodizio Grill
Milwaukee, WI
04.2015 - 09.2018
- Delivered exceptional customer service and ensured satisfaction through attentive dining experiences.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Assisted in managing inventory levels to ensure availability of supplies during peak hours.
- Resolved customer complaints promptly, improving overall dining experience and guest retention.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Cedarburg High
Cedarburg, WI01-2015
Skills
- Attentiveness
- Awareness
- Report writing
- Incident reporting
- General security
- Emergency response
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency management
- Firearms expert
- Emergency evacuation procedures
- Organization skills
- Telephone skills
- Data entry
- Time management
- Verbal and written communication
- Office administration
- Customer and client relations
- Strong work ethic
- Self-motivation and initiative
- Reliability and punctual
- Problem-solving
- Communication
- Teamwork
- Multitasking
- Dependability
- Fast-paced work environments
- Workplace cleanliness
- Complex Problem-solving
Certification
- CPR, Allied Universal - 11/15/2025 to 11/15/2027
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Driver
Lyft And Uber
02.2023 - Current
Security Officer
Securitas Security Services USA
09.2022 - 01.2024
Receptionist
ProSource Wholesale Flooring
03.2021 - 10.2021
Production Worker and Delivery Driver
Amazon
09.2020 - 12.2023
Commercial Cleaner
Direct Supply, Inc, 7seventy7
09.2019 - 03.2020
Commercial Cleaner
Peachy Clean
09.2018 - 09.2019
Customer Service Representative
Andrew Chevrolet
07.2017 - 08.2018
Host
Sprecher's Pub Grille
04.2015 - 09.2018
Server and Host
Rodizio Grill
04.2015 - 09.2018
High School Diploma -
Cedarburg High