Megan Schuster
Arlington
Summary
Customer service professional with extensive experience at American Airlines, specializing in conflict resolution and workflow optimization. Proven ability to enhance team productivity while delivering outstanding guest experiences. Skilled in problem-solving and multitasking, ensuring high levels of customer satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Premium Guest Service Coordinator
American Airlines
Fort Worth
01.2024 - Current
- Resolved customer issues through knowledgeable and friendly service delivery.
- Monitored employee productivity and provided coaching for performance enhancement.
- Collaborated with teams to boost workplace productivity across departments.
- Implemented operational policies to improve workflow efficiency and accuracy.
Airport Customer Service Agent
American Airlines
Cleveland
10.2021 - 01.2024
Leveraged effective listening and interpersonal skills to enhance customer satisfaction.
- Provided comprehensive customer service by addressing inquiries, resolving complaints, and offering directions.
- Ensured accurate completion of passenger documentation including tickets, boarding passes, and customs forms.
Education
High School Diploma -
Avon High School
Avon, OH05-2020
Skills
- Customer service
- Conflict resolution
- Professional communication
- Workflow efficiency
- Problem solving
- Multitasking
Timeline
Premium Guest Service Coordinator
American Airlines
01.2024 - Current
Airport Customer Service Agent
American Airlines
10.2021 - 01.2024
High School Diploma -
Avon High School
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