Megan Shinoski
Greenville,SC
Summary
Client Services Manager providing leadership and serving as escalation point for clients and internal departments. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
25
25
years of professional experience
Work History
Practice Manager
UrgentVet
Greenville , SC
2023.08 - Current
- Ordered supplies needed and kept tabs on inventory levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Established partnerships with local organizations for referrals.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Sr. Coordinator II, Client Services
Luxor Scientific
Greenville , SC
2020.06 - 2023.08
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities.
- Interact with clients on regular basis to quickly alleviate issues.
- Encourage creative thinking, problem solving, and empowerment to improve morale and teamwork.
- Perform duties and provided service in accordance with established operating procedures and company policies.
- Achieve high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Mentor departmental team, boosting efficiency, success and morale among employees.
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with clients.
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes.
Veterinary Technician
Rocky Creek Veterinary Hospital
Greenville , SC
2018.10 - 2022.03
- Vaccinate and administer medications to patients.
- Greet pet owners and discuss available services, outline cost and determine special needs of animals under care.
- Collect patient biopsies and blood samples for laboratory analysis.
- Answer questions regarding patient's health and treatment plans with owners.
- Triage incoming patients to determine treatment needs and urgency of care.
Veterinary Receptionist/Assistant
Triadelphia Veterinary Clinic, Triadelphia Veterinary
Glenelg , MD
2012.09 - 2018.10
- Provided quality and compassionate care to all clients.
- Scheduled appointments and educated clients on vaccines and medications.
- Served as liaison between clients and veterinarians.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted veterinarians and technicians with patient care.
Vocational Rehabilitation Technical Specialist
MD Disability Determination Services
Timonium , MD
2006.10 - 2018.02
- Secured appropriate medical, vocational, psychological, and legal documentation.
- Used medical and legal terminology to accurately describe and review impairments.
- Prepared federal documents and medical release forms authorized by law.
- Evaluated and determined degree/severity of disabilities based on medical and vocational criteria.
- Coordinated with medical and psychological consultants to award or deny benefits.
- Mentored new employees according to program policy and procedures.
Shift Manager
Aruba Sun and Spa
Cockeysville , MD
2008.01 - 2010.01
- Educated clients on tanning procedures and safety measures.
- Responsible for effective supervision of shift employees.
- Completed daily spa open/close functions and bank deposits according to procedure.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Office Manager
Countryside Veterinary Clinic
Ellicott City , MD
1999.09 - 2006.07
- Responsible for hiring, training and management of receptionists.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Evaluated employee records and productivity and submitted reports.
Education
B.S - Geography and Environmental Planning
Towson University
Towson, MD05.2004
Skills
- Workflow Management
- Records Management
- Resource Utilization
- Client Relationship Management
Timeline
Practice Manager
UrgentVet
2023.08 - Current
Sr. Coordinator II, Client Services
Luxor Scientific
2020.06 - 2023.08
Veterinary Technician
Rocky Creek Veterinary Hospital
2018.10 - 2022.03
Veterinary Receptionist/Assistant
Triadelphia Veterinary Clinic, Triadelphia Veterinary
2012.09 - 2018.10
Shift Manager
Aruba Sun and Spa
2008.01 - 2010.01
Vocational Rehabilitation Technical Specialist
MD Disability Determination Services
2006.10 - 2018.02
Office Manager
Countryside Veterinary Clinic
1999.09 - 2006.07
B.S - Geography and Environmental Planning
Towson University
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