MEGAN SIFUENTES
LONGHORN EYE CARE
PFLUGERVILLE,TX
2
Languages
6
years of professional experience
Detail-oriented ophthalmic office professional with experience in patient care, athenahealth, scheduling, medical documentation, cataract surgery coordination, and claims and billing. Eager to build clinical skills and advance into an Eye Technician role.
Work History
Front Desk Medical Receptionist
10 Months- Managed patient check-in and check-out using athenahealth, verifying demographics, insurance information, and visit documentation.
- Utilized athenahealth to maintain patient charts, update demographic information, document patient information, and manage appointments.
- Scheduled and coordinated cataract surgeries, including completing and organizing required surgical paperwork.
- Assisted with surgical billing and claims, reviewing and correcting claim information to support accurate and timely processing.
- Documented pupil dilation information from doctors' clinical notes accurately in patient records.
- Performed IOL measurements for cataract evaluation patients on several occasions, working under clinical supervision and guidance as needed.
- Assisted with patient flow during clinic visits and communicated with doctors and clinical staff to support efficient daily operations.
- Answered multi-line phone calls, scheduled appointments, routed inquiries, and assisted patients with routine questions and concerns.
- Collected copays and processed patient payments accurately.
- Provided professional and compassionate customer service while assisting patients throughout their visits.
- Maintained patient confidentiality and handled sensitive medical information with professionalism and attention to detail.
- Managed multiple responsibilities in a fast-paced ophthalmic environment while maintaining accuracy and meeting deadlines.
ASSISTANT ADMINISTRATOR
6 Months- Answered phone calls and emails to deliver effective customer service
- Scheduled lesson plans and organized daily routines to enhance children's learning experiences
- Coordinated meal and snack schedules for children and meals for the week and month
- Completed paperwork for new child enrollments
ASSISTANT MANAGER
2 Years 7 Months- Delivered excellent customer service, enhancing customer satisfaction and loyalty
- Strong leadership and motivational abilities
- Strong organizational and time management skills
- Handling customer inquiries and transactions
- Maintained a clean and organized work environment to support efficient operations
- Proficiency in relevant software and systems
- Problem-solving and decision-making skills
- Training employees
- Identifying trends and opportunities for improvement
- Filled leadership role in manager's absence to maintain operations in the manager's absence
- Deal with staff issues, take disciplinary action when necessary and evaluate employee performance
- Assigned tasks to team members to ensure workflow efficiency to staff members effectively
- Monitoring daily sales and managing inventory levels
- Resolved customer complaints and issues, ensuring a positive shopping experience
MERCHANDISE ASSOCIATE
- Executed inventory management practices to maintain optimal stock levels, driving noticeable improvements in product availability and customer satisfaction.
- Organized merchandise displays effectively, enhancing visual appeal and contributing to marked sales increases during promotional events.
- Collaborated with team members to streamline restocking processes, reducing downtime and ensuring a consistently appealing shopping environment.
- Monitored sales trends to adjust product placement, resulting in substantial improvements in sales performance and customer engagement.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, fostering a welcoming shopping atmosphere.
Education
HIGH SCHOOL EQUIVALENCY (GED)
Skills
Athenahealth
Patient Charting & Documentation
Patient Check-In/Check-Out
Demographic Updates
Claims & Billing
Surgical Scheduling
Customer Service
Communication
Leadership
Time Management
Microsoft Word
Microsoft Excel
Problem Solving
Organization
Training
Inventory Management
Conflict Resolution
Adaptability
Critical Thinking
Attention to Detail
LANGUAGES
English (Native)
Spanish (Proficient)
Timeline
Front Desk Medical Receptionist
LONGHORN EYE CARE
10.2025 - 08.2026Read More
ASSISTANT ADMINISTRATOR
Angels little learning stars Daycare
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ASSISTANT MANAGER
Holla Mode
05.2020 - 12.2022Read More
MERCHANDISE ASSOCIATE
Marshall's
06.2025Read More
HIGH SCHOOL EQUIVALENCY (GED)
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