Rose Lewis
Kyle,TX
Summary
With over 10 years of computer skills and 10 years of customer service experience, including the past 3 years in the medical field, I have developed a strong ability to multitask both in my personal and professional life. Throughout my previous roles, my focus has always been on providing customers or patients with the best possible experience, even in fast-paced and stressful environments. As a quick learner and hard worker, I am confident in my ability to take orders without hesitation and efficiently complete tasks. Additionally, I am authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Living Well at Austin Medical Associates
05.2022 - 07.2023
- Greeting patients professionally both in person and on the phone
- Verifying health insurances
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Athenahealth
ER Patient Access Representative
Medical Center Health System
05.2021 - 03.2022
- Reached over monthly goal for collecting up to $4500 copay within less than30 days
- Greet and register patients or patient's caregiver on their arrival
- Initiate contact with First Responder in the emergency situation
- Verify patient's demographic, billing then entered in the registration system
- Explain and obtain signatures on legal forms and registration materials
- Collect co-pay as needed and answer phone or patient's questions
Sterile Processing Technician
MIDLAND MEMORIAL HOSPITAL
09.2020 - 04.2021
- Cleaning and sterilizing medical instruments and lab equipment
- Inspecting equipment for damage and ensuring proper function
- Keeping accurate records of sterilization and supply inventory
- Packaging freshly sterilized instruments for use in surgery or other medical procedures
- Transporting and delivering medical equipment and supplies to different departments
Nail Technician
Self Employed
04.2016 - 03.2020
- Provide manicure and pedicure
- Greeting guests, call to confirm upcoming appointments and collect payment
- Maintain a clean, neat work station
- Complete all services in a timely manner
- Inventory/reorder nail service as needed
- Perform other job-related as directed
Sale Associate
Bath & Body Works
09.2015 - 02.2016
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transaction and balancing drawers
- Achieving established goals
Sale Associate
Express Clothing
09.2015 - 02.2016
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transaction and balancing drawers
- Achieving established goals
Education
High school diploma - undefined
Vo Thi Sau high school
06.2014
Skills
- Computer skills
- Medical office experience
- Hospital Experience
- Medical Billing
- Vietnamese
- English
- Medical Records
- Cash handling
- Basic life support
- Customer service
- Medical Scheduling
- Retail Sales
- Nail Care
- Clerical Experience
- Athenahealth
- Front Desk
- Medical receptionist
- Insurance verification
Certification
- Basic Life Support (BLS)
- Cosmetology
Assessments
- Medical receptionist skills — Proficient April2022 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Administrative assistant/receptionist — Proficient September2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Customer focus & orientation — Proficient April2022 Responding to customer situations with sensitivity Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Front Desk Receptionist
Living Well at Austin Medical Associates
05.2022 - 07.2023
ER Patient Access Representative
Medical Center Health System
05.2021 - 03.2022
Sterile Processing Technician
MIDLAND MEMORIAL HOSPITAL
09.2020 - 04.2021
Nail Technician
Self Employed
04.2016 - 03.2020
Sale Associate
Bath & Body Works
09.2015 - 02.2016
Sale Associate
Express Clothing
09.2015 - 02.2016
High school diploma - undefined
Vo Thi Sau high school
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