Megan Singer
Saginaw,MI
Summary
Adept at multitasking and detail-oriented, I significantly enhanced operational efficiency at Wildfire Credit Union. My expertise in financial data analysis and proactive decision-making streamlined reporting processes, ensuring accuracy and improving team performance. Achievements include leading system conversions and training, underpinned by a deep understanding of banking industry standards.
Overview
17
17
years of professional experience
Work History
Consumer Loan Processor and Team Lead
Wildfire Credit Union
11.2013 - Current
- Provided training to new team members, ensuring consistent quality in loan processing across the department.
- Enhanced operational efficiency with meticulous attention to detail in projects, system conversions, reporting and day to day tasks.
- Contributed positively to a professional work environment by maintaining confidentiality of sensitive member information.
- Maintained accuracy in data entry, ensuring error-free departmental reporting.
- Streamlined internal reporting processes to provide management with accurate insights into team performance and areas needing improvement.
- Managed scheduling for a department of 10 and correlated last-minute schedule changes with minimal disruption to daily operations or member service.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and contact member to complete loan file.
Member Service Representative and Vault Teller
Wildfire Credit Union
12.2011 - 11.2013
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Program Control Analyst
Accountemps/ Intelligent Software Solutions
03.2011 - 10.2011
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Provided support to the finance department and program management by maintaining accurate and detailed financial records for all active projects.
- Supported management by assisting in producing monthly financial statements and ensuring all general ledger accounts were reconciled.
Teller
Chemical Bank
05.2008 - 07.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Accounting Internship
Mast, Foulds, & Co.
01.2009 - 04.2009
- Demonstrated strong attention to detail when reviewing accounting records for errors or inconsistencies.
- Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines.
- Prepared payroll tax forms and tax returns for several businesses, varying in size and formation.
Education
BBA - Accounting
Saginaw Valley State University
University Center, MI 05-2010
Skills
- Multitasking efficiency
- Decision-making
- Attention to detail
- Banking industry awareness
- Processing procedures
- Deadline management
- Financial data analysis
Timeline
Consumer Loan Processor and Team Lead
Wildfire Credit Union
11.2013 - Current
Member Service Representative and Vault Teller
Wildfire Credit Union
12.2011 - 11.2013
Program Control Analyst
Accountemps/ Intelligent Software Solutions
03.2011 - 10.2011
Accounting Internship
Mast, Foulds, & Co.
01.2009 - 04.2009
Teller
Chemical Bank
05.2008 - 07.2010
BBA - Accounting
Saginaw Valley State University
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