Megan Sisk
Fort Worth,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Mexican Inn Cafe. Proven ability to enhance guest satisfaction through exceptional communication and upselling techniques. Skilled in POS system operations and conflict management, fostering a positive workplace culture while training staff to deliver high-quality service in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Lead Server
Mexican Inn Cafe
Fort Worth, TX
03.2023 - Current
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with team members to ensure smooth dining operations during peak hours.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
CNA
Alvarado Meadows Nursing & Rehabilitation Center
Alvarado, TX
07.2014 - 01.2022
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes in health status to nursing staff.
- Implemented infection control protocols, contributing to a safe environment for residents.
- Assisted patients with daily living activities, promoting independence and dignity.
Behavioral Health Aide
Rock House
Cleburne, TX
12.2006 - 10.2014
- Assisted with daily living with people with disabilities
- Provided individualized support to clients with behavioral health challenges, ensuring personalized care plans were followed
- Reduced instances of crisis situations through consistent monitoring and early intervention techniques.
- Assisted patients in developing healthy habits such as exercise routines and balanced meal planning, supporting overall mental health improvement efforts.
- Utilized de-escalation techniques when faced with agitated or aggressive patients, maintaining safety for all individuals involved.
Education
High School Diploma -
Midlothian High School
Midlothian, TX05.2003
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- POS system
- Exceptional communication
- Organization and efficiency
- Employee training and development
- Sales techniques
- Operational efficiency
- POS system
- Guest relations management
- Cleaning and sanitizing
- Staff training
- Staff development
- Team management
- Relationship management
- Customer service
- Service recovery
- Order accuracy
- Flexible schedule
- Order taking and processing
- Staff supervision
Timeline
Lead Server
Mexican Inn Cafe
03.2023 - Current
CNA
Alvarado Meadows Nursing & Rehabilitation Center
07.2014 - 01.2022
Behavioral Health Aide
Rock House
12.2006 - 10.2014
High School Diploma -
Midlothian High School