Megan Skomurski
Tacoma
Summary
Results-driven Operations Manager with a focus on optimizing customer experience. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lucky Dog Outfitters
Gig Harbor
01.2025 - 02.2026
- Maintained clean and organized sales floor displays.
- Operated point-of-sale system for processing transactions.
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained cleanliness and organization of store displays and inventory areas.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided accurate information on pet care and product usage to customers.
- Stocked shelves with new merchandise, ensuring proper labeling and presentation.
- Handled customer inquiries and resolved issues promptly and professionally.
Client Experience Manager
Paws VIP
Tukwila
10.2023 - 12.2024
- Managed client interactions to enhance overall experience and satisfaction.
- Developed training materials for staff on customer service best practices.
- Coordinated feedback collection from clients to improve service delivery.
- Communicated with pet owners regarding their dogs' behavior and needs.
- Collaborated with veterinarians to address health concerns promptly.
- Responded promptly to customer inquiries via phone or email communication.
- Greeted customers and their pets upon arrival.
Sr. Operations Manager
Lazy Dog Crazy Dog
Seattle
12.2019 - 10.2023
- Streamlined daily operations to enhance team productivity and service efficiency.
- Managed inventory levels to ensure optimal stock availability and minimize waste.
- Coordinated staff schedules to align with operational demands and peak hours.
- Trained staff on proper handling techniques and safety protocols for dogs.
- Supervised daily activities of dogs in a safe and engaging environment.
- Managed scheduling of staff shifts to ensure adequate coverage at all times.
- Processed payroll for employees using advanced payroll software systems.
- Reviewed timecards for accuracy and compliance with company policies.
- Managed payroll deductions, including taxes and retirement contributions.
- Responded to employee inquiries regarding paychecks and deductions promptly.
Payroll Administrator
Our Best Friend Llc Doggie Daycare And Boutique
Gig Harbor
08.2017 - 11.2019
- Process payroll for employees and independent contractors efficiently.
- Maintain accurate employee records and manage benefits administration.
- Ensure compliance with federal, state, and local payroll regulations.
- Collaborate with management on policy updates and payroll procedures.
- Respond to payroll inquiries from staff in a timely manner.
- Utilize payroll software to streamline processing and reporting functions.
- Conduct regular audits of payroll data for accuracy and completeness.
Event Coordinator
Yokosuka International Association
Yokosuka
05.2016 - 04.2018
- Planned and organized community events for diverse cultural engagement.
- Coordinated logistics for event setup, including venue selection and vendor management.
- Developed promotional materials to increase event visibility and attendance.
Education
Kashima Gakuen
Yokohama, JapanSkills
- Team leadership
- Time management
- Conflict resolution
- Problem-solving
- Policy and procedure adherence
- Payroll administration
- Timecard auditing
- Benefit management
- Payroll software
- Customer relationship management
Languages
Japanese
Native/ Bilingual
A1
Certification
- Bloodboorne Pathogens
Timeline
Retail Sales Associate
Lucky Dog Outfitters
01.2025 - 02.2026
Client Experience Manager
Paws VIP
10.2023 - 12.2024
Sr. Operations Manager
Lazy Dog Crazy Dog
12.2019 - 10.2023
Payroll Administrator
Our Best Friend Llc Doggie Daycare And Boutique
08.2017 - 11.2019
Event Coordinator
Yokosuka International Association
05.2016 - 04.2018
Kashima Gakuen