Megan Smith
Lubbock,TX
Summary
Seasoned professional with 15 years of diverse experience in customer service, administrative support, and management. Excelled in roles requiring strong communication, organizational skills, and attention to detail; seeking a Remote position. Proven track record in handling high-volume customer interactions and database management, ensuring efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Heartland Dental
04.2024 - Current
- Facilitated a welcoming and efficient patient experience by scheduling appointments, managing patient records, and coordinating with dental professionals to ensure exceptional service delivery at Heartland Dental.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
Farm Hand Receptionist
Sunburst Farms
Lubbock, Tx
01.2011 - 06.2023
- Managed a variety of administrative duties, maintaining high accuracy and attention to detail in a fast-paced environment
- Operated a range of office equipment and managed multi-line phone systems, ensuring efficient office communication and workflow
- Upheld a professional and hospitable presence while engaging with clients and visitors, enhancing customer relations
- Demonstrated proficiency in Microsoft Office Suite and database management, contributing to effective organizational documentation and reporting.
Medical Receptionist
Dr. Christopher Rose
Lubbock, Tx
02.2014 - 09.2021
- Managed patient inquiries across multiple channels, ensuring efficient and accurate resolutions.
- Collaborated with various Doctors, Clinics and Insurance companies to effectively schedule patient appointments and procedures as well as getting prior authorization as needed for insurance purposes.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
In Home Caretaker
South Plains Community Action
Lubbock, Tx
03.2017 - 08.2017
- Delivered comprehensive personal care to elderly and disabled clients, maintaining their dignity through assistance with personal hygiene, grooming, and dressing
- Administered medications as prescribed and maintained accurate documentation, ensuring adherence to healthcare protocols
- Provided nutritional support by preparing meals in accordance with dietary requirements, in addition to managing household tasks to sustain a clean and orderly environment.
Bartender Manager
Crossroads Bar and Grill
Lubbock, Tx
08.2008 - 01.2014
- Oversaw staff training, enhancing cocktail preparation skills and customer service tactics, while fostering upselling methods to drive revenue
- Introduced a new cocktail menu that elevated sales by 20% in the initial month, reflecting successful menu curation and marketing
- Negotiated with suppliers to procure premium ingredients cost-effectively, ensuring strict adherence to health and safety standards for bar maintenance.
Education
High School Diploma -
Frenship High School
05.2008
Skills
- Customer Service
- Office Administration
- Data entry proficiency
- Bookkeeping Support
- Multitasking and Organization
- HIPAA Compliance
- Insurance Verification
- Payment Processing
- Microsoft Office
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
Timeline
Patient Service Representative
Heartland Dental
04.2024 - Current
In Home Caretaker
South Plains Community Action
03.2017 - 08.2017
Medical Receptionist
Dr. Christopher Rose
02.2014 - 09.2021
Farm Hand Receptionist
Sunburst Farms
01.2011 - 06.2023
Bartender Manager
Crossroads Bar and Grill
08.2008 - 01.2014
High School Diploma -
Frenship High School