Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Smith

Grahamsville,NY

Summary

Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management and conflict resolution. Previous work in finance has helped develop strong communication and production sales with clients.

Overview

14
14
years of professional experience

Work History

Correctional Officer

NYSDOCCS
Ellenville, New York
03.2015 - Current
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Conducted headcounts to ensure that all inmates were accounted for.
  • Inspected cells and conducted random searches of common areas.
  • Provided first response medical care in emergency situations until professional medical staff could take over.

Financial Services Representative

TD Bank
Cheater, NY
03.2014 - 03.2015
  • Provided accurate information regarding fees, commissions, regulations related to financial services.
  • Fostered relationships with new and existing customers through excellent customer service skills.
  • Offered sound financial recommendations to promote financial security, moving clients to take action.
  • Cross-sold bank products and services based on customer needs to boost sales.

Customer Service Representative

TD Bank
Monticello, NY
02.2012 - 03.2014
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Developed strong customer relationships to encourage repeat business.
  • Provided exceptional customer service to ensure customer satisfaction.

Bank Teller

TD Bank
Liberty, NY
04.2011 - 02.2012
  • Performed cash handling duties including counting currency, coins and checks.
  • Delivered exceptional service to customers in person or over telephone.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

Education

High School Diploma -

Sullivan West
Lake Huntington, NY
06-2007

Skills

  • Surveillance
  • Emergency response
  • Firearms proficiency
  • Conflict resolution skills
  • Financial planning
  • Life insurance
  • Sales goals
  • Computer skills
  • Reporting and documentation
  • Time management
  • Fast learner

Timeline

Correctional Officer

NYSDOCCS
03.2015 - Current

Financial Services Representative

TD Bank
03.2014 - 03.2015

Customer Service Representative

TD Bank
02.2012 - 03.2014

Bank Teller

TD Bank
04.2011 - 02.2012

High School Diploma -

Sullivan West
Megan Smith