Megan Smith
Internet Shipping Manager
Lebanon,TN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Achievements include streamlining processes, improving vendor relations and consistently meeting challenging delivery goals. Excellent leadership, problem-solving and conflict management skills focused on continuous improvement to all areas of operations.
Overview
15
15
years of professional experience
Work History
Internet Shipping and Fulfillment Manager
Cooter’s Place
Nashville, Tennessee
01.2019 - Current
- Maintained accurate records of all outgoing freight activities.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Reviewed and coordinated with customers to ensure timely deliveries of their order.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Organized and managed the loading, unloading, packing and shipping of products.
- Analyzed the cost-effectiveness of various modes of transportation such as air freight or ground delivery.
- Handled customer complaints related to shipping issues promptly and professionally.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Researched new shipping methods to reduce costs while maintaining quality standards.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Executive Assistant
Cooter’s Place
Nashville , TN
04.2010 - 05.2025
- Day to day operations including running errands, replenishment of store necessities such as toiletries, shipping needs, ink and other supplies.
- Account management and contracts for telephone and internet services for the store locations.
- Coordinating travel arrangements.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Monitored incoming emails and responded accordingly in a timely manner.
- Facilitated communication between senior management and staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Conducted research on various topics as requested by executives or senior management personnel.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Some College (No Degree) - Business Administration And Management
Skills
- Project management
- Order fulfillment
- Customer service
- Inventory management
- Conflict resolution
- Effective communication
- Shipping and receiving
- Inventory monitoring
- Customer relations
- Inventory coordination
- Time management abilities
- Work Planning and Prioritization
- Issue resolution
- Global logistics
- Loading and unloading
- Outgoing shipments oversight
- Problem-solving
- Multitasking
References
References available upon request.
Timeline
Internet Shipping and Fulfillment Manager - Cooter’s Place
01.2019 - Current
Executive Assistant - Cooter’s Place
04.2010 - 05.2025
Volunteer State Community College - Some College (No Degree), Business Administration And Management
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