Megan Smith
Portsmouth,OH
Summary
Dynamic administrative professional with a proven track record at Asplundh Tree Expert, excelling in office administration and customer service. Expert in document preparation and file management, I enhanced operational efficiency and maintained confidentiality. Recognized for effective communication and organization, I consistently delivered results that improved workflow and client satisfaction.
Overview
9
9
years of professional experience
Work History
Secretary
Tow Path
06.2024 - Current
- Maintained accurate records and documentation for office operations.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintain scale traffic
- Weekly payroll
- Preparing deposits
Administrative Assistant
Asplundh Tree Expert
08.2023 - 04.2024
- Processed invoices and expense reports, maintaining financial accuracy.
- Developed and implemented filing systems, improving document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Service Advisor
Glockner
10.2017 - 08.2023
- Assisted customers in identifying vehicle issues and recommending appropriate service solutions.
- Coordinated service appointments, ensuring efficient workflow and customer satisfaction.
- Educated clients on vehicle maintenance and repair options to enhance service understanding.
- Managed customer inquiries, providing timely updates on service progress and completion.
- Streamlined communication between service technicians and customers for improved transparency.
Education
High School Diploma -
Portsmouth East
Portsmouth, OH05.1999
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Document preparation
- Schedule management
- Report writing
- Spreadsheet management
Timeline
Secretary
Tow Path
06.2024 - Current
Administrative Assistant
Asplundh Tree Expert
08.2023 - 04.2024
Service Advisor
Glockner
10.2017 - 08.2023
High School Diploma -
Portsmouth East