Megan Snell
Greenville,SC
Summary
Client-focused professional with expertise in healthcare sales, client relationship management, and business development. Conducted care consultations and coordinated in-home care services while fostering relationships with clients and healthcare professionals. Increased client retention and business opportunities through effective communication and follow-up. Experienced in account management, onboarding, and mentoring team members in fast-paced environments.
Overview
10
10
years of professional experience
Work History
External Client Coordinator
Comfort Keepers - Senior Home Care
Greenville, SC
06.2025 - Current
- Build and maintain strong client relationships to ensure satisfaction and long-term retention.
- Conduct in-home consultations with families to assess care needs and recommend appropriate service plans.
- Coordinate caregiver placements based on client needs, preferences, and care requirements.
- Follow up with prospective clients to convert leads into active service accounts.
- Market services to hospitals, rehabilitation centers, and healthcare professionals, generating referrals and expanding business opportunities.
- Provided ongoing support and communication to clients and families, ensuring satisfaction throughout the care process.
- Collaborate with internal care teams to ensure quality service delivery and client satisfaction.
- Participate in on-call responsibilities to address urgent client and caregiver needs.
- Supported company growth initiatives by increasing client hours and enhancing business relationships.
Professional Service Administrator
Lauterbach and Amen, LLP
Naperville, IL
12.2021 - 05.2025
- Coordinated busy calendar for external clients and internal teams, planning and preparing meetings and communications to enhance collaboration.
- Followed up with clients via calls and emails to proactively resolve issues, strengthening client relationships.
- Cultivated sustainable client relationships based on trust through effective communication and interpersonal skills.
- Administer pension benefits by managing enrollment processes and resolving inquiries.
- Maintain confidential financial and personal information.
- Travels and presents at client Board meetings monthly and demonstrate new ideas and processes from our company.
Team Lead
Target
Saint Charles, IL
04.2016 - 12.2021
- ● Provided customer service while assisting guests.
● Prepare to assist in various departments throughout the store.
● Processed single and multiple transactions.
● Trained new team members to perform their duties in an effective and efficient manner.
● Responsible for managing team and ensuring the store met their daily
fulfillment goals.
● Promoted guest satisfaction through genuine, enthusiastic interactions.
● Managed guest complaints and rectified issues to complete satisfaction.
Education
Bachelor of Science - Criminal/Juvenile Justice And Psychology
Grand Valley State University
Allendale, MI12-2021
Skills
- Experienced in Client Retention & Satisfaction
- Experienced in Account Management
- Experienced in Healthcare Sales & Business Development
- Experienced in effectively communicating and assisting clients in person and over the phone
- Experienced in guest service
- Experienced in records and database management
- Experienced in interviewing, training
and mentoring new/potential
colleagues - Experienced in interviewing, training and mentoring new/potential colleagues
- Experienced in effectively presenting ideas to a Board of representatives
- Experienced in working with all ages
Internships
Allegan County Family Division Court
Probation Supervisor
- Made referrals based on individuals' cases and risk factors.
- Engaged with juvenile clients and their families to develop plans in their best interest.
- Conducted school and home visits with juveniles and their families.
- Maintained confidential case information.
- Presented client cases in court.
- Managed multiple caseloads at a given time.
Timeline
External Client Coordinator
Comfort Keepers - Senior Home Care
06.2025 - Current
Professional Service Administrator
Lauterbach and Amen, LLP
12.2021 - 05.2025
Team Lead
Target
04.2016 - 12.2021
Bachelor of Science - Criminal/Juvenile Justice And Psychology
Grand Valley State University