Megan Snyder
Canton,Ohio
Summary
Dynamic Customer Service Representative with extensive experience in operations management and client relations. Proven track record in enhancing customer satisfaction, driving sales growth, and leading diverse teams. Strong skills in problem-solving, communication, and time management, complemented by a background in psychology. Committed to delivering exceptional service and fostering positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Various Positions
Snelling Temporary Employment Agency
Ohio
09.2009 - Current
- Executed diverse roles across multiple industries, enhancing adaptability and skill versatility.
- Gained valuable insights into various operational processes and workplace dynamics.
- Developed problem-solving skills by addressing unique challenges in each position, contributing to overall operational efficiency.
General Manager
BoJangles
Jacksonville, North Carolina
05.2021 - 12.2024
- Developed and implemented strategic plans, resulting in a 20% revenue increase.
- Managed a team of 50+, fostering a positive work environment.
- Enhanced customer satisfaction through service training programs.
- Oversaw budgeting and financial reporting processes.
Server/ Hostess/ Dishwasher
BJs Restaurant and Brew House
North Canton, OH
05.2019 - 08.2020
- Provided exceptional customer service as a server and hostess.
- Assisted in kitchen operations as a dishwasher, maintaining cleanliness.
- Collaborated with team members to enhance dining experiences and streamline service.
- Assisted with dishwashing and kitchen duties, ensuring adherence to health and safety regulations while supporting team efficiency.
Customer Service Specialist
VXI Global Solutions Inc.
Canton, OH
11.2012 - 03.2018
- Managed customer inquiries and provided support for products and services.
- Resolved customer issues efficiently, enhancing satisfaction and retention.
- Collaborated with team members to achieve sales targets and improve service processes.
Aide
Allay Senior Care
Canton Ohio
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Offered caring companionship and emotional support.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Compiled and analyzed data to produce reports.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
02.2028
Bachelor of Science - Psychology
Southern New Hampshire University
02.2028
Basics - Psychology - Continued Psychology Studies Transfer To Southern New Hampshire University
South University Savannah
10.2024
Cybersecurity Certification - Cybersecurity Analyst
Merit America
10.2025
Skills
- Detail oriented
- Time Efficient
- Organizational Skills
- Active Listening
- Data Entry
- Teambuilding
- Dependable and Responsible
- MS Office
- Multitasking Abilities
- Critical Thinking
- Good Telephone Etiquette
- First Aid/CPR
- Self-Motivated
- Excellent Communication
Accomplishments
- Employee Top Sales consistency, Received award with most sale calls in a row without interruption.
- Employee of the Month, No tardy or call offs for entire 356 whole calendar year.
- Resolved product issue through consumer testing.
- Won Employee of the Month award consistantly Feburary through May in 2022.
- Achieved Google Cybersecurity Certificate by completing Cybersecurity Course with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Google Cybersecurity Certificate, MERIT AMERICA - May 2025 - October 2025.
Timeline
General Manager
BoJangles
05.2021 - 12.2024
Server/ Hostess/ Dishwasher
BJs Restaurant and Brew House
05.2019 - 08.2020
Customer Service Specialist
VXI Global Solutions Inc.
11.2012 - 03.2018
Various Positions
Snelling Temporary Employment Agency
09.2009 - Current
Aide
Allay Senior Care
Bachelor of Science - Psychology
Southern New Hampshire University
Bachelor of Science - Psychology
Southern New Hampshire University
Basics - Psychology - Continued Psychology Studies Transfer To Southern New Hampshire University
South University Savannah
Cybersecurity Certification - Cybersecurity Analyst
Merit America