Megan Spicer

Billing Specialist, December 2022 - Current

• Examine patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Precisely evaluate and verify benefits and eligibility.
• Determine prior authorizations for therapy services.
• Post billings to various insurance providers.
• Post and adjust payments from insurance companies.
• Collect payments and apply to patient accounts.
• Communicate with insurance providers to resolve denied/unpaid claims.
• Process billing calls and answer questions from patients and third-party carriers.
• Handle account payments and provide information regarding outstanding balances.
• Execute billing tasks and record information in company database.
• Work with patients to create flexible payment plans based on current financial condition.
• Precisely complete appropriate claims paperwork, documentation and system entry.
• Prepare billing statements for patients.
• Process medical records requests from insurance providers according to facility, state and federal law.

Scheduler, June 2022 - December 2023

• Answered high volume phone calls and messages, scheduling appointments and handling patient inquiries.
• Scheduled patient appointments in respective therapists' calendars and ensured patient was set up to receive reminder notifications.
• Provided detailed information about available services and requirements to patients.
• Balanced therapist and patient availability and when scheduling appointments.
• Assisted patients with rescheduling missed appointments and keeping them updated on attendance policy to promote high attendance.
• Collaborated with therapy clinic directors to build scheduling policies that were new to company and worked together on resolving patient inquiries or escalated complaints.
• Assisted with training and mentoring new schedulers on policies, best practices, and adhering to company policies.

Office Administrator, January 2020 - June 2022

• Aided with therapy prescription refill requests by submitting requests to physicians and communicating with physician's offices and patients to resolve any issues preventing the request from being completed.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Kept accurate log of requests for medical information and records.
• Obtained necessary signatures on information release forms to obtain or release medical and treatment records to/from other service providers.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Sorted and distributed office mail and incoming faxes.
• Tracked office supplies and restocked low items to keep team members on-task and productive.

Office Billing Administrator, April 2018 - January 2020

• Posted billings to Medicaid.
• Posted and adjusted payments from Medicaid.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Prepared billing correspondence and maintained database to organize billing information.
• Maintained and updated collections tracking spreadsheet to help organize payment information.
• Communicated with insurance providers to resolve denied claims and resubmitted.

Office Assistant, August 2017 - April 2018

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Maintained patient charts manually and later electronically and updated information in alignment with HIPAA protocols.
• Supported smooth admission and discharge processes by handling associated documents.
• Assisted with maintaining office/clinic supply levels by monitoring and proactively replenishing supply inventory and requesting more product when supplies were low.
• Provided backup to front desk at multiple clinics to step in and assist with various task whenever employee was absent or at lunch.
• Assisted with restocking therapy rooms and maintaining clean, sterile spaces in clinic daily.
• Assisted with creating and maintaining invoices using company database.

• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services and company information.
• Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
• Documented customer contact in company database to maintain record of customer interactions and elevate quality of service.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Maintained current product knowledge to meet customer needs and increase sales.
• Verified and updated customer contact details in company database to build and maintain accurate customer database.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
• Educated customers about billing, payment processing and support policies and procedures.

• Receiving and preparing inbound shipments for display on sales floor while checking sales/prices andensuring all security guidelines are met
• Checking orders sent to our store from our website daily
• Picking product and prepping for shipment,sometimes creating packages on the go to fit unusually shaped items
• Ensuring products are safelypacked and clean before shipping
• Placing prepped shipments in correct pick-up areas
• Performing price changes weekly and moving product to clearance if needed
• Participating, and occasionally leading, in taking inventory of specific product
• This includes prepping forinventory before hand, checking all associates participating during inventory, checking for misplaced ormiscounted product, finalizing inventory reports and then prepping items for return to our distributioncenter if necessary.

• Answering high volume, inbound phone calls for customer service
• Providing customers with information regarding billing or account changes
• Performing requested account/billing changes to customer accounts
• Ordering equipment or accessories for customers, including new accounts or additional lines
• Providing basic tech support and connecting customers to advanced tech support when necessary.

• Provide customer service to guests within the store or over the phone
• Run a register efficiently and accurately, counting it down at the end of every shift to verify amount
• Stock product after it's been received and set displays weekly in each department
• Assist with inventory and cycle counts occasionally.

• Provide customer service to guests within store or over the phone
• Receive, prep, and then stock all inbound shipments daily
• Perform inventory scans in specific sections of store once a month
• Set up customer cell phone accounts with upgrades or additional lines after proper verification
• Run a register efficiently and accurately, counting it down at the end of every shift
• As a Key Holder:
• Opening or closing the store and making sure the alarms are set properly before leaving for the day
• Securing the bank bag after every closing shift and dropping it off after closing
• Calling in money orders into the bank and picking it up before the end of my shift
• Accomplishments
• Promoted to Key Holder in May 2011

• Provide customer service to guests within the store or over the phone
• Run a register efficiently and accurately, counting it down at the end of every shift to verify amount
• Stock product after it's been received and set displays weekly in each department
• Assist with inventory and cycle counts occasionally
• As Lifestyles Manager:
• Ensure all promotions and displays are set per store guidelines weekly
• Assigned tasks to Lifestyles Associates daily and communicated with them regularly to make sureexpectations were known and to check in with any concerns or questions they might have
• Occasionally worked with guests on consignments to allow them to sell their own product within ourstore
• Worked with other department managers on scheduling and sometimes assisted when a departmentfell behind
• Accomplishments
• Promoted to Lifestyles Manager in August of 2010.