Megan Stinson
Johnson City,TN
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Agent
Aflac
Johnson City, Tn
05.2026 - Current
- Educated clients on insurance products and benefits offered by Aflac.
- Assisted with claims processing and documentation for customer inquiries.
- Supported marketing efforts through community outreach and engagement activities.
Customer Service Representative
AT&T
Johnson City
03.2024 - 03.2026
- Handled escalated customer complaints with professionalism and empathy.
- Assisted customers with inquiries and resolved issues promptly.
- Educated customers on products and services offered by the company.
- Processed orders and transactions accurately through the customer management system.
- Maintained detailed records of customer interactions for reference and follow-up.
Trainer
Darden
Johnson City
08.2021 - 02.2024
- Facilitated workshops on customer service techniques and best practices.
- Mentored staff on effective teamwork and communication skills.
- Collaborated with management to identify training needs and gaps.
- Developed training materials for new employees in restaurant operations.
- Conducted evaluations to assess employee understanding and performance.
Skills
- Insurance policies
- Claims processing
- Product education
- Transaction processing
- Customer relationship management
- Marketing support
- Community engagement
- Employee training
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Work ethic
Certification
- Licensed in health and life insurance
- ABC license
Timeline
Agent
Aflac
05.2026 - Current
Customer Service Representative
AT&T
03.2024 - 03.2026
Trainer
Darden
08.2021 - 02.2024