- Tech enthusiast, passionate about exploring the latest advancements and innovations
- 3D Printing
- Maintaining and prolonging the lifespan of at home appliances such as personal computers and printers
Megan St. Jacques
Walworth,NEW YORK
Summary
Dynamic and adaptable professional with a proven track record at Delaware North, showcasing exceptional problem-solving abilities and a strong work ethic. Excelled in high-pressure situations, significantly improving service delivery and operational efficiency. Skilled in physical stamina and following procedures, Brings a blend of hard and soft skills to excel in challenging environments.
Overview
7
7
years of professional experience
Work History
Floor Attendant
Delaware North
06.2022 - Current
- Assisted guests with approximately 40 calls per hour on the busy nights.
- Reported any damage or higher level maintenance issues to technicians.
- Demonstrated adaptability by quickly learning new machines and procedures in response to changing casino needs.
- Maintained a professional and team oriented work environment.
- Restocked paper inventory, moving large volumes across the gaming floor.
- Self-motivated, with a strong sense of personal responsibility.
Call Center Technician
Nazareth College
07.2017 - 09.2019
- Handled high-pressure situations with ease, remaining calm while guiding customers through complex troubleshooting processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered and assembled equipment for onsite events efficiently.
- Managed approximately 30 incoming calls, ticketed requests, and equipment set-ups per day from guests.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Fairport Highschool
Fairport, NY01-2017
Some College (No Degree) - Business Management
Nazareth College
Pittsford, NYSkills
- Problem-solving abilities
- Strong Work Ethic
- Physical Stamina
- Following Procedures
Interests
Timeline
Floor Attendant
Delaware North
06.2022 - Current
Call Center Technician
Nazareth College
07.2017 - 09.2019
High School Diploma -
Fairport Highschool
Some College (No Degree) - Business Management
Nazareth College
Similar Profiles
Alisha ChalweAlisha Chalwe
Food and Beverage Attendant at Delaware NorthFood and Beverage Attendant at Delaware North
Taylor BentzoniTaylor Bentzoni
Server at Delaware NorthServer at Delaware North
Emiley SchoolcraftEmiley Schoolcraft
Talent Acquisition Specialist II at Delaware NorthTalent Acquisition Specialist II at Delaware North