- Tech enthusiast, passionate about exploring the latest advancements and innovations
- 3D Printing
- Maintaining and prolonging the lifespan of at home appliances such as personal computers and printers
Megan St. Jacques
Walworth,NEW YORK
Summary
Dynamic and adaptable professional with a proven track record at Delaware North, showcasing exceptional problem-solving abilities and a strong work ethic. Excelled in high-pressure situations, significantly improving service delivery and operational efficiency. Skilled in physical stamina and following procedures, Brings a blend of hard and soft skills to excel in challenging environments.
Overview
7
7
years of professional experience
Work History
Floor Attendant
Delaware North
06.2022 - Current
- Assisted guests with approximately 40 calls per hour on the busy nights.
- Reported any damage or higher level maintenance issues to technicians.
- Demonstrated adaptability by quickly learning new machines and procedures in response to changing casino needs.
- Maintained a professional and team oriented work environment.
- Restocked paper inventory, moving large volumes across the gaming floor.
- Self-motivated, with a strong sense of personal responsibility.
Call Center Technician
Nazareth College
07.2017 - 09.2019
- Handled high-pressure situations with ease, remaining calm while guiding customers through complex troubleshooting processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered and assembled equipment for onsite events efficiently.
- Managed approximately 30 incoming calls, ticketed requests, and equipment set-ups per day from guests.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Fairport Highschool
Fairport, NY01-2017
Some College (No Degree) - Business Management
Nazareth College
Pittsford, NYSkills
- Problem-solving abilities
- Strong Work Ethic
- Physical Stamina
- Following Procedures
Interests
Timeline
Floor Attendant
Delaware North
06.2022 - Current
Call Center Technician
Nazareth College
07.2017 - 09.2019
High School Diploma -
Fairport Highschool
Some College (No Degree) - Business Management
Nazareth College
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