Megan Sumner
Oxford,GA
Summary
Operations and customer service professional with a strong background in event logistics and team coordination. Proven track record of enhancing customer satisfaction through effective communication and vendor management in fast-paced environments. Highly detail-oriented and adept at managing multiple priorities remotely.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Operations Assistant
Charlies Collectible Show
Stone Mountain, Georgia
07.2026 - Current
- Coordinated logistics for collectible shows, enhancing vendor participation and event execution.
- Managed inventory levels and organized merchandise displays, improving visual appeal and accessibility for customers.
- Communicated with vendors to ensure timely delivery of collectible items.
- Collaborated with team members to streamline operational processes during events.
- Provided on-site support during events, ensuring customer satisfaction and engagement.
- Handled administrative tasks, including scheduling and correspondence with part time workers.
- Responded to client queries and maintained strong relationships with vendors.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Identified operational improvement areas, contributing to more efficient processes within the organization.
- Managed database updates and maintenance for operational accuracy.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted in credit processes to enhance organizational revenue. and collections activities.
- Assisted with setup for all types of events.
- Participated in team meetings to provide feedback on operational issues and solutions.
SHIFT LEADER
Bread and Butter Bakery
Covington, GA
07.2025 - Current
- Supervised daily operations and ensured smooth workflow in the bakery.
- Trained new team members on food safety and operational standards.
- Resolved customer inquiries and provided excellent service during busy periods.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored product quality and maintained cleanliness throughout the bakery.
- Collaborated with team to implement process improvements for efficiency.
- Assisted in training new employees on shift operations.
- Verified quality and correctness of orders to ensure customer satisfaction. for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
OPERATIONS MANAGER
LA Fitness
Johns Creek, GA
07.2021 - 07.2025
- Assembled and managed a fully engaged and high performing team that aligned with company initiatives and club culture.
- Coordinated departmental operations, managed events and vendor relations, and collaborated with cross-functional team members to enhance client support.
- Coached employees to improve performance and fostered a positive working environment to achieve team goals.
- Coordinated team schedules, meetings, and operational timelines to ensure smooth day-to-day execution.
- Develops and monitors monthly, quarterly, and annual metrics including employee retention and satisfaction.
- Maintained a fully staffed club by reviewing applications and conducting interviews.
- Enforces all club rules, policies and promotes proper execution of all procedures and provides support resolution of member concerns.
- Established clear communication channels and addressed member concerns to enhance customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Made approximately 60 phone calls a day to encourage members to update payment methods.
- Managed scheduling, training and inventory control.
SERVER
The Vineyard Wine Bar
Kennesaw, GA
11.2019 - 03.2020
- Managed 4 to 5 tables simultaneously, delivering high-quality service and enhancing guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Delivered attentive service during high-volume periods, ensuring detail-oriented interactions and strengthening guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints professionally, ensuring swift resolutions and fostering positive relationships.
CASHIER
K Squared Artisan Boutique
Alpharetta, GA
10.2019 - 02.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained clean and organized workspaces to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
EVENT PLANNING AND MANAGEMENT CERTIFICATION -
Kennesaw State University
Kennesaw, GA11-2025
BACHELOR OF SCIENCE - SPORTS MANAGEMENT
Kennesaw State University
Kennesaw, GA01-2021
Skills
- Logistics coordination
- Vendor relations
- Inventory management
- Merchandise organization
- POS systems
- Data entry
- Administrative assistance
- Schedule coordination
- Microsoft Office 365
- Zoom
- Time management
- Detail orientation
- Team collaboration
- Employee training
- Customer service
- Conflict resolution
- Adaptability and flexibility
- Work ethic
- Written communication
Certification
Event Planning and Management Certification, 03/01/25, 11/01/25
Affiliations
- Club softball member
- Zeta Tau Alpha Member
Timeline
Operations Assistant
Charlies Collectible Show
07.2026 - Current
SHIFT LEADER
Bread and Butter Bakery
07.2025 - Current
OPERATIONS MANAGER
LA Fitness
07.2021 - 07.2025
SERVER
The Vineyard Wine Bar
11.2019 - 03.2020
CASHIER
K Squared Artisan Boutique
10.2019 - 02.2020
EVENT PLANNING AND MANAGEMENT CERTIFICATION -
Kennesaw State University
BACHELOR OF SCIENCE - SPORTS MANAGEMENT
Kennesaw State University