Megan Swisher
Tampa
Summary
Former Division 1 college swimmer with a proven ability to excel in competitive environments. Strong team player focused on achieving common goals and supporting others. Demonstrated resilience and dedication through rigorous training and competition. Committed to leveraging athletic experience in professional settings to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
USHA
02.2025 - Current
- Assessed client needs and financial situations by actively listening and conducting thorough fact-finding appointments.
- Guided clients on importance of adequate insurance coverage, enhancing trust and loyalty among existing clients.
- Cultivated strong client relationships through proactive communication and exceptional customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Client Service Representative
RFS Operations LLC
04.2024 - 05.2024
- Delivered exceptional customer service, maintaining professionalism and composure in high-pressure situations to enhance client satisfaction.
- Managed incoming calls, promptly providing accurate information to clients about products and services to facilitate informed decisions.
- Met or exceeded performance metrics by effectively prioritizing and multitasking to ensure timely responses under tight deadlines.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Director of Operations
Regymen Fitness Clearwater
11.2019 - 03.2024
- Oversaw daily operations across multiple departments, ensuring coordination and execution aligned with organizational objectives.
- Conducted performance reviews to assess team progress, providing feedback and guidance that fostered continuous improvement.
- Promoted safety culture within organization by enforcing compliance with regulations and policies, enhancing workplace safety.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Fitness Coach
Orange Theory Fitness
08.2015 - 10.2019
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Modified workout plans according to fitness levels and medical considerations.
- Nurtured client relationships, fostering trust and loyalty that promoted long-term commitment to fitness goals.
- Cultivated strong member relationships through a caring, collaborative approach, enhancing member retention and satisfaction.
- Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
- Assisted with gym marketing efforts to attract new members and expand the facility''s reach within the community.
Education
Bachelor of Science - Fitness Wellness
University of Florida
Gainesville, FL05-2001
Skills
- Product knowledge
- Product and service knowledge
- Relationship building
- Networking skills
- Team collaboration
- Problem-solving abilities
- Continuous improvement
- Presentation skills
- Communication skills
Certification
- Series 2-15 Health and Life Insurance License. - February 2025.
Timeline
Insurance Agent
USHA
02.2025 - Current
Client Service Representative
RFS Operations LLC
04.2024 - 05.2024
Director of Operations
Regymen Fitness Clearwater
11.2019 - 03.2024
Fitness Coach
Orange Theory Fitness
08.2015 - 10.2019
Bachelor of Science - Fitness Wellness
University of Florida