Melinda Parker
Stockbridge,GA
Summary
Upbeat hard worker Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Reliable individual with excellent communication and customer service skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
TTEC
Remote
09.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on insurance policies and procedures.
CSR - Customer Service Representative
TTEC
Remote
05.2021 - Current
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Provided excellent technical support.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Customer Service Representative (CSR)
TTEC
Remote
11.2020 - 03.2021
- Conducted customer service surveys
- Assisted customers via live chat
- Worked in the inbound call center
- Resolved customer issues.
- Enhanced customer satisfaction through timely delivery of packages and accurate tracking information updates.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Esthetician
Wellspa Suites
Lithia Springs, GA
01.2020 - 11.2020
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Fostered friendly, warm, and exceptional customer experience.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Explained benefits of skin care products to clients.
- Suggested appropriate therapy based on current health of client.
Administrative Assistant/ Concierge Services
Hammond Glen Retirement Home
10.2016 - 01.2020
- Answering Phones
- Greeting Residents as well family members
- Security - Monitoring cameras, Securing all entrances, Following emergency protocol
- Scheduling Trips
- First Respond
- Stocking Supplies
- Checking Emails
- Efficient in Microsoft Word
- Mediating conflict
- Time Management
- Documenting/Recording information
- Training and Teaching Others
- Logging packages.
Student Esthetician
The SPA at ESI
09.2018 - 05.2019
- Welcoming clients in a friendly manner and accompanying them to and from treatment rooms
- Managing appointments in a timely manner by monitoring time schedules
- Evaluate a customer's skin condition and offer recommendations for treatments
- Recommend skincare products to customers
- Maintaining product knowledge to promote
- Upholding aesthetics policies pertaining to chemical usage and cleaning, sanitizing and maintenance of equipment
- Caring for Linens and replacing them between sessions
- Ceasing treatment and informing supervisor in the event of inappropriate guest behavior
- Perform Support duties for other staff
- Answering phones call when needed.
Quality Assurance Representative
International Marketing Association
09.2012 - 11.2014
- Professional Development
- Customer service
- Upholding Company Standards And Compliances
- Keeping up with Performance metrics.
Education
Associate in Fashion Design -
Bauder College
Atlanta, GAAesthetics Certification -
Elaine Sterling Institute
Sandy Springs, GA06.2019
Skills
- Call Management
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Complaint resolution
- Data Entry
- Account updating
- Data Collection
- Quality Control
- Information Security
- Account Management
- Administrative Support
- Product Education
- Customer Relations
- Microsoft Excel
- Clerical Support
- Call triaging
- Call Center Operations
Certification
- Licensed Property and Casualty - 09/2023
- Licensed Esthetician - 08/2019
Assessments
- Personality: Hard-Working, Expert, 09/01/19
- Reliability, Proficient, 09/01/19
- Customer Focus & Orientation, Highly Proficient, 08/01/19
Timeline
Insurance Agent
TTEC
09.2023 - Current
CSR - Customer Service Representative
TTEC
05.2021 - Current
Customer Service Representative (CSR)
TTEC
11.2020 - 03.2021
Esthetician
Wellspa Suites
01.2020 - 11.2020
Student Esthetician
The SPA at ESI
09.2018 - 05.2019
Administrative Assistant/ Concierge Services
Hammond Glen Retirement Home
10.2016 - 01.2020
Quality Assurance Representative
International Marketing Association
09.2012 - 11.2014
Associate in Fashion Design -
Bauder College
Aesthetics Certification -
Elaine Sterling Institute