Ross Freeman
Chicago,IL
Summary
Proven Insurance Agent at Taylor Legacy, adept in customer relations and strategic sales, significantly enhancing client satisfaction and coverage solutions. Leveraged critical thinking and active listening to exceed sales targets and foster strong client relationships. Skilled in conflict mediation, demonstrating a commitment to quality control and customer education.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Taylor Legacy
01.2024 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored customer feedback and identified areas of improvement.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted research and identified market trends to develop better strategies for sales.
Basketball Coach
Chicago Hoops
07.2022 - 11.2023
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Crew Member
Steak and Shake
10.2019 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked front counter, drive-thru and other areas.
Northside Mentors In Training
After School Matters Inc.
06.2019 - 08.2019
- Sorted and organized files, spreadsheets, and reports.
- Developed effective improvement plans in alignment with goals and specifications.
- Prepared project presentations and reports to assist senior staff.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
No Degree - Psychology
Houston Community College
Houston, TX12.2025
High School Diploma -
Roger C Sullivan
Chicago, IL06.2021
Skills
- Customer Service
- Call Management
- Critical Thinking
- Scheduling
- Strategic sales knowledge
- Customer Education
- Customer Relations
- Call center experience
- Conflict Mediation
- Follow-up skills
- Quality Control
- Active Listening
Timeline
Insurance Agent
Taylor Legacy
01.2024 - Current
Basketball Coach
Chicago Hoops
07.2022 - 11.2023
Crew Member
Steak and Shake
10.2019 - 03.2020
Northside Mentors In Training
After School Matters Inc.
06.2019 - 08.2019
No Degree - Psychology
Houston Community College
High School Diploma -
Roger C Sullivan
Similar Profiles
Ian KresakIan Kresak
Surveying Techincian at Taylor Wiseman & TaylorSurveying Techincian at Taylor Wiseman & Taylor
Brandy AlleyBrandy Alley
High School English Teacher at Taylor ISD; Taylor High SchoolHigh School English Teacher at Taylor ISD; Taylor High School
Nicki UelandNicki Ueland
Oral Chemo Medication Technician at Legacy Health @ Legacy Cancer InstituteOral Chemo Medication Technician at Legacy Health @ Legacy Cancer Institute
Anna Levina, NP-BCAnna Levina, NP-BC
Emergency Department RN at Multiple AgenciesEmergency Department RN at Multiple Agencies
EDDY GRAFFEEDDY GRAFFE
Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)Digital Strategy Consultant & Marketing Project Lead at Antena Tres Directo (A3D)