Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACKELINE SALAZAR

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer frust. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.

Results-driven Insurance Agent recognized for productivity and efficiency in task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.

Overview

5
5
years of professional experience

Work History

Insurance Agent

Southtex Insurance
Houston, Texas
11.2023 - Current
  • Developed personalized insurance plans for clients based on unique needs.
  • Conducted thorough policy reviews to ensure adequate coverage for clients.
  • Educated clients on various insurance products and services available.
  • Managed customer inquiries and resolved issues promptly and professionally.
  • Trained new agents on company policies, procedures, and best practices in insurance sales.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Processed payments received from clients promptly according to established procedures.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.

Canvassing Recruiter

John Whitmire Campaign
09.2023 - 11.2023
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

Customer Service Representative

Ai United Insurance
03.2021 - 08.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Developed strong relationships with customers by providing personalized assistance and support
  • Educated customers on special pricing opportunities and company offerings
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Tornado Bus
03.2020 - 03.2021
  • Memorize entire line of the company products services, including prices & special discounts.
  • Handling 50+ calls daily with duties includes registering people gathering data & information and canceling services.
  • Remained calm during moments of customers dissatisfaction
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

César Chávez High School
8501 Howard Dr Houston Tx 77017
06.2019

Skills

  • Travel Planning
  • Type] Industry Regulations Knowledge
  • In-Store Support
  • Administrative Support
  • Typing [Number] WPM
  • Lotus Notes
  • Client Relations
  • Team Development
  • Call Management
  • Coordination
  • Call Center Operations
  • Product Sales
  • Multi-Task Management
  • Paperwork Processing
  • Policy writing
  • Customer relationship management
  • Insurance regulations
  • Conflict resolution
  • Communication skills
  • Training and development
  • Problem solving
  • Attention to detail
  • Leads prospecting
  • Negotiation
  • Deductible expense identification
  • Auto insurance
  • Negotiation abilities
  • Policy adjustment

Timeline

Insurance Agent

Southtex Insurance
11.2023 - Current

Canvassing Recruiter

John Whitmire Campaign
09.2023 - 11.2023

Customer Service Representative

Ai United Insurance
03.2021 - 08.2023

Customer Service Representative

Tornado Bus
03.2020 - 03.2021

High School Diploma -

César Chávez High School
JACKELINE SALAZAR