Megan Tetzlaff
Westfield
Summary
Certified Medical Assistant with 21 years of experience. Self motivated, reliable, responsible, and detail oriented. Collaborates with physicians and coworkers to deliver high-quality care to our diverse patient populations, including geriatrics, pediatrics, and obstetrics. Years of experience training new employees and providing support as an on-boarding ambassador.
Qualified in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant- Urgent Care
Aspirus Divine Savior
Portage, WI
10.2021 - Current
- Providing patient care in a fast paced environment, rooming duties, collect patient samples for lab testing, assist with casting/splinting as well as all other job duties.
Certified Medical Assistant-Family Practice with OB
Aspirus Divine Savior
Portage, WI
10.2004 - Current
- Providing direct patient care, rooming duties, deliver results to patients by phone per doctors verbal/written orders, scheduling, perform EKG’s, administering vaccines collect samples and perform clia waived testing, training new employees, and floating to other departments to assist with patient care when needed.
Certified Medical Assistant- Float
Group Health Cooperative
Madison, WI
05.2004 - 10.2004
- CMA-Float, worked in multiple clinics/specialties providing direct patient care.
Restaurant Waiter
Tumbleweed Restaurant
Appleton, WI
08.2001 - 03.2004
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new waitstaff on menu offerings, service protocols, and operational procedures.
- Recommended menu items based on guest preferences.
- Developed rapport with regular customers, fostering a welcoming atmosphere.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Other - Certified Medical Assistant
Northeast Wisconsin Technical College
Green Bay, WI05-2004
Skills
- Effectively Builds Patient Rapport
- Clinical Super User for Epic
- Communication Skills
- Computer Skills- Typing Speed 70 WPM
- Blood Draw and Sample Collection
- Excellent Organizational Skills
- Perform EKG’s
- Maintains Patient Charts & Assists with Needed Testing
- Customer service
- Memory retention
- Guest engagement
- Guest relations
Certification
- American Association of Medical Assistants - Medical Assistant Certification
- CPR Certification
- On-Boarding Ambassador Training - Aspirus Divine Savior
Timeline
Certified Medical Assistant- Urgent Care
Aspirus Divine Savior
10.2021 - Current
Certified Medical Assistant-Family Practice with OB
Aspirus Divine Savior
10.2004 - Current
Certified Medical Assistant- Float
Group Health Cooperative
05.2004 - 10.2004
Restaurant Waiter
Tumbleweed Restaurant
08.2001 - 03.2004
Other - Certified Medical Assistant
Northeast Wisconsin Technical College