Megan Thomas
Rossville,Georgia
Overview
12
12
years of professional experience
Work History
Lab Support Services Supervisor / phlebotomy
Erlanger health system
04.2024 - Current
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Clinical Lab Assistant/ Phlebotomy/ Clinical Educator
Erlanger Health System
08.2023 - 04.2024
Medical lab assistant/ Phlebotomy
Tennessee Oncology
01.2020 - 07.2023
Specimen Processor / Medical Lab Assistant/ Phlebotomy
Erlanger Health
01.2015 - 01.2019
Childcare Services
01.2013 - 01.2015
- Collect blood by venipuncture and finger stick
- Complete blood counts
- Conduct Prothrombin Time test to determine the international normalized ratio
- Complete Metabolic Panels
- Create blood smears for Physicians
- Conduct Urinalysis and Influenza Tests
- Collect Specimens in a timely manner
- Complete tasks under stressful and chaotic conditions
- Perform all daily functions of the Laboratory: Quality control, maintenance, pending labs, etc
- Accomplish monthly review as required by joint commission
- Patient interaction required throughout each and every day
- Teach how to draw blood culture/blood work
- Assist with Glucometer classes
- Assist with security reports.
Education
Ridgeland High School
01.2013
Miller Motte Technical College
01.2013
Timeline
Lab Support Services Supervisor / phlebotomy
Erlanger health system
04.2024 - Current
Clinical Lab Assistant/ Phlebotomy/ Clinical Educator
Erlanger Health System
08.2023 - 04.2024
Medical lab assistant/ Phlebotomy
Tennessee Oncology
01.2020 - 07.2023
Specimen Processor / Medical Lab Assistant/ Phlebotomy
Erlanger Health
01.2015 - 01.2019
Childcare Services
01.2013 - 01.2015
Ridgeland High School
Miller Motte Technical College