Megan Thomas

Rossville,Georgia

Overview

years of professional experience

Erlanger health system

04.2024 - Current

Prepared employee schedules for maximum coverage during key hours.
Monitored employee and customer interactions to assess quality of service.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Coached employees through day-to-day work and complex problems.
Created, prepared, and delivered reports to various departments.
Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Monitored front areas so that questions could be promptly addressed.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Erlanger Health System

08.2023 - 04.2024

Tennessee Oncology

01.2020 - 07.2023

Erlanger Health

01.2015 - 01.2019

Childcare Services

01.2013 - 01.2015

Collect blood by venipuncture and finger stick
Complete blood counts
Conduct Prothrombin Time test to determine the international normalized ratio
Complete Metabolic Panels
Create blood smears for Physicians
Conduct Urinalysis and Influenza Tests
Collect Specimens in a timely manner
Complete tasks under stressful and chaotic conditions
Perform all daily functions of the Laboratory: Quality control, maintenance, pending labs, etc
Accomplish monthly review as required by joint commission
Patient interaction required throughout each and every day
Teach how to draw blood culture/blood work
Assist with Glucometer classes
Assist with security reports.

Ridgeland High School

01.2013

Miller Motte Technical College